Migration & Transitions Lead

Tech Mahindra; Quezon City; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Health coverage

Referral rewards

Job summary

Tech Mahindra Philippines is seeking a Transitions Manager to lead complex migration programs from our Eastwood Libis hub in Quezon City. You will engage business lines to understand migration requirements and devise detailed plans to execute migrations.

You will coordinate with diverse teams, escalate issues, manage customer relationships, and continuously improve migration methodologies to ensure on-time delivery and auditable processes in a dynamic BPO environment.

Responsibilities

• Engage business lines to understand migration requirements
• Devise detailed project plan to execute the migration
• Co-ordinate with various teams to ensure deliverables are met
• Escalate issues in a timely manner and suggest alternative approach
• Partner with the business to ensure smooth execution of plan
• Work consistently to improve and update the migration methodology and toolkit.
• Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines.
• Managing Customer relationships, Account Management, Operational control of the task
• Pre-sales/Post-sales support (C-Level interface), Transition Management, and blended (Offshore/Onshore) delivery operations.
• Team leadership/management skills
• Excellent Communication and interpersonal skills.
• Customer Relationship Management skills
• Ensures Transition projects are / remain fully auditable
• Ensures all forecast costs are fully understood at start of project and transition budgets agreed with account team
• Develops /maintains effective commercial awareness of Tech M processes and standard

Job description

Tech Mahindra Philippines is seeking a Transitions Manager to lead complex migration programs from our Eastwood Libis hub in Quezon City. You will engage business lines to understand migration requirements and devise detailed plans to execute migrations.

You will coordinate with diverse teams, escalate issues, manage customer relationships, and continuously improve migration methodologies to ensure on-time delivery and auditable processes in a dynamic BPO environment.