Senior Tenant Relations Assistant

Eton Properties Management Corporation; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Eton Property Management Corporation in Manila is seeking a Senior Tenant Relations Assistant to enhance the tenant experience and support daily property operations on-site. You will serve as the primary contact for tenant inquiries and service requests, coordinate with internal teams, and assist with onboarding, move-ins, and move-outs while maintaining accurate records.

This role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced,

Qualifications

• Bachelor's degree in business administration, property management, or related field.
• At least 1 year of customer service or tenant relations experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Serve as the primary contact for tenant inquiries and service requests.
• Coordinate with internal teams to resolve tenant concerns promptly.
• Assist with tenant onboarding, move-ins, and move-outs.
• Maintain accurate tenant records, logs, and documentation.
• Monitor and track service requests through completion.
• Provide updates to tenants regarding request status and timelines.
• Participate in property inspections and tenant walkthroughs.
• Prepare reports on tenant concerns, resolutions, and trends.
• Support tenant engagement and community-building activities.
• Perform administrative and other related duties as assigned.

Skills

communication

interpersonal skills

customer focus

multi-tasking

pressure tolerance

Education

Bachelor's degree in Business Administration, Property Management, or related field

Tools

Microsoft Office

Job description

Go Beyond. Care Beyond. Grow Beyond.

Some careers go beyond managing properties—they create exceptional experiences, build lasting relationships, and help communities thrive every day.

At Eton Property Management Corporation (EPMC), we believe that great communities are built not only through quality developments but also through exceptional property management. As the property management arm of Eton Properties Philippines Inc., we are committed to delivering safe, sustainable, and well-managed residential, office, retail, and mixed-use developments where people can live, work, and thrive.

Behind every well-managed property is a team of dedicated professionals who are passionate about customer experience excellence, operational efficiency, and creating positive experiences for our tenants, clients, and communities.

We are currently looking for a Senior Tenant Relations Assistant to join our team.

In this role, you'll have the opportunity to contribute your expertise, collaborate with passionate professionals, and make a meaningful impact while advancing your career in a dynamic and service-driven organization.

What You'll Do

As the Senior Tenant Relations Assistant, you will:

• Serve as the primary contact for tenant inquiries and service requests.

• Coordinate with internal teams to resolve tenant concerns promptly.

• Assist with tenant onboarding, move-ins, and move-outs.

• Maintain accurate tenant records, logs, and documentation.

• Monitor and track service requests through completion.

• Provide updates to tenants regarding request status and timelines.

• Participate in property inspections and tenant walkthroughs.

• Prepare reports on tenant concerns, resolutions, and trends.

• Support tenant engagement and community-building activities.

• Perform administrative and other related duties as assigned.

What You'll Bring

To thrive in this role, you'll bring the following qualifications, skills, and experience:

• Bachelor's degree in Business Administration, Property Management, or related field.

• At least 1 year of customer service or tenant relations experience.

• Experience in real estate, property management, or hospitality is an advantage.

• Knowledge of customer service principles and best practices.

• Basic understanding of property management and tenant relations.

• Strong verbal and written communication skills.

• Excellent interpersonal and customer relations skills.

• Proficient in Microsoft Office applications.

• Ability to manage multiple tasks and meet deadlines.

• Professional, reliable, and able to work effectively under pressure.

Location: Manila | Work Setup: Full-Time - On-site

Candidates whose qualifications better match another opportunity within the organization may also be considered for alternative roles.

Why Go Beyond with EPMC?

At EPMC, your career is about more than managing properties—it's about creating environments where people feel safe, connected, and proud to belong. We empower our people to deliver service excellence, continuously improve, and make a positive impact on the communities we manage.

Joining EPMC means you'll:

• Create meaningful experiences by delivering exceptional service and contributing to safe, sustainable, and thriving communities.

• Grow with purpose through continuous learning, career development opportunities, and meaningful work that challenges you to go beyond.

• Thrive in a collaborative culture where integrity, teamwork, accountability, and customer focus empower you to succeed and make a lasting impact.

Go Beyond. Deliver Excellence. Grow Your Career. Make Every Community Thrive.

Explore career opportunities at www.etonproperties.com.ph/careers

Eton Property Management Corporation is committed to fostering an inclusive workplace where every employee is respected, valued, and empowered to succeed. We believe that diverse perspectives strengthen our teams, innovation drives better service, and continuous learning enables our people to grow alongside the communities we proudly manage.