SENIOR OPERATIONS ASSOCIATE - CAVITE

Asticom Technology Inc; Cavite City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Growth path

Mentorship & training

Team culture

Job summary

Asticom Technology Inc. is seeking a Senior Operations Associate — Staff to oversee daily operations, team coordination, and service excellence across a growing Evo City community in Cavite.

You will help schedule shifts, enforce standards, support frontline teams, and generate operational reports to keep facilities safe, welcoming, and consistently exceptional for residents, tenants, and visitors. This hands-on, growth-focused role is ideal for someone building a career in property operations

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Hospitality, Operations Management, or a related field
• 2–3 years of experience in operations, team coordination, or staff administration in related environments
• Willingness to relocate within Cavite area or neighboring districts

Responsibilities

• Assist in creating daily/weekly shift schedules for security, maintenance, and frontline teams
• Monitor attendance, leave, overtime, and coverage; coordinate replacements in real time
• Maintain timekeeping logs and deployment reports; support onboarding and uniforms issuance
• Conduct site rounds to verify cleanliness, safety, and premium standards; support briefings and training
• Document incidents and service gaps; escalate and track resolutions

Skills

Organizational skills

Communication

MS Office

Flexibility

On-site

Education

Bachelor’s degree in Business Administration / Operations Management

Job description

ABOUT THE ROLE

We are seeking a Senior Operations Associate — Staff to support daily operations, team coordination, and service excellence across our growing Evo City community. You will assist in workforce scheduling, standards enforcement, frontline team support, and operational reporting — ensuring our facilities remain safe, welcoming, and consistently exceptional for residents, tenants, and visitors. This is a hands‑on, growth‑focused role ideal for someone ready to build a career in property operations within a fast‑developing landmark district.

KEY RESPONSIBILITIES

1. Workforce Coordination & Deployment

• Assist in preparing daily/weekly shift schedules and rosters across security, maintenance, soft services, and frontline teams — ensuring full coverage and cost efficiency

• Monitor attendance, leave, overtime, and coverage gaps; coordinate replacements and adjustments in real time

• Maintain accurate timekeeping logs, personnel records, and deployment reports — organized and audit-ready

• Support onboarding: prepare orientation materials, welcome new hires, and coordinate uniform/access issuance

2. Standards & Service Delivery

• Conduct regular site rounds and inspections across common areas, facilities, and public spaces — verify cleanliness, safety, order, and presentation meet premium standards

• Assist with daily briefings and team huddles — communicate updates, reinforce service expectations, and gather frontline feedback

• Help deliver training on service standards, safety protocols, emergency response, and community guidelines

• Document incidents, concerns, and service gaps; Escalate promptly and track resolution progress

3. Team Support & Culture

• Serve as a reliable point of contact for staff inquiries, concerns, and feedback

• Support team engagement, recognition, and wellness initiatives — foster a respectful, collaborative environment

• Assist with event, peak‑period, and emergency mobilization — ensure smooth operations during high‑activity days

• Model professionalism, courtesy, and service excellence in every interaction

4. Reporting & Process Improvement

• Compile weekly/monthly operational data — attendance, compliance, incident trends, and service feedback

• Help update SOPs, checklists, and reference materials as the community expands

• Coordinate with cross‑functional teams and third‑party service providers as needed

• Identify opportunities to improve workflow, efficiency, and team experience

QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Human Resources, Hospitality, Operations Management, or a related field

Experience

• 2–3 years experience in operations, team coordination, or staff administration — within mixed‑use community, residential estate, commercial property, or hospitality environments

• Direct exposure to shift‑based scheduling and multi‑team coordination

• Familiarity with developing or expanding property communities is an advantage

• Based in Cavite / Kawit / Bacoor / Dasmariñas area or willing to relocate immediately

Core Competencies

• Strong organizational skills and attention to detail

• Clear communicator — comfortable interacting with staff, tenants, and visitors

• Service‑minded, approachable, and proactive

• Proficient in MS Office; quick to learn new systems

• Flexible availability — weekends, evenings, and holidays as required

• Willingness to work on‑site and move across the property regularly

Preferred

• Experience in master‑planned communities or integrated estate developments

• Background in training, admin, or frontline supervision

• Familiarity with Evo City or Cavite development landscape

• Basic knowledge of safety, security, or facilities management practices

WHY JOIN US

• Competitive compensation + performance incentives

• Comprehensive health, wellness, and development benefits

• Clear growth path toward Operations Associate Manager and beyond

• Hands‑on mentorship and professional training

• Work in a supportive, forward‑thinking team culture