Senior Technical Account Manager — Remote

Dayforce US, Inc.

Philippines

On-site

PHP 1,800,000 - 3,000,000

Full time

14 days+

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Job summary

Dayforce US, Inc. is seeking a Senior Technical Account Manager for a fully remote role. The initial 6–12 months will align with North America EST for training, then mainly with the AEST time zone to support Australian accounts.

You will partner with Customer Success and Support to deliver premium, high-touch support while leveraging Dayforce product expertise. The Senior TAM acts as a trusted advisor, resolving complex enterprise challenges, driving ROI, and expanding client relationships

Qualifications

Bachelor’s degree in computer science, engineering, or related field.
3+ years in Dayforce Support, Services, or related technical teams.
Proven HCM domain experience in core modules (Payroll, Benefits, WFM, HR).
Strong technical background to resolve complex enterprise issues.
Relational databases with SQL, XML, and XSLT proficiency.
SaaS business model understanding and hosting/change management exposure.
Excellent written and oral communication.
ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma certifications.
Willingness to travel internationally with valid passport.

Responsibilities

Drive customer success outcomes including value realization, growth, retention, and advocacy.
Translate customer business problems into Dayforce-based solutions.
Define and monitor KPIs; devise technical strategies to achieve them.
Analyze usage patterns; improve user experience and adoption.
Provide best-practice solutions for functional and technical issues.
Ensure integrations and architectures meet reliability and scalability needs.
Plan and support Dayforce upgrade readiness.
Aim for high Net Promoter Scores and client retention.