Senior Support Technician - Day Shift (AU Hours) | Hybrid

First Focus; Hinoba-an; Hybrid; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Hybrid work

Study days & cert support

HMO + 1 dependents

Uprise coaching

Day shift

25 days leave

Referral program

MVP award

Social events

Loyalty bonuses

Job summary

First Focus is seeking a Senior Support Technician to serve as the technical SME for Australian client environments. You’ll own incident resolution across AD, Azure, M365 and Entra, guiding service delivery and ensuring robust, documented solutions.

Day shift with Australian hours in a hybrid setup, supporting a multi-client MSP. You’ll collaborate with engineers, handle Level 2/3 issues, and drive efficient outcomes while growing your technical leadership.

Qualifications

• Solid knowledge with AD replications, DNS, GPO.
• Strong experience in end-user support and Active Directory.
• Solid knowledge of Windows Server, Azure, M365 and Entra.
• Exposure across infrastructure, from desktop to firewall (LAN/WAN included).
• Experience working in an MSP or multi-client environment (you’ve seen things).
• Familiarity with ticketing systems and customer service principles (ConnectWise experience is particularly valued).
• Excellent communication skills, you can explain tech without sounding like a robot.
• A genuine desire to help people, not just close tickets.

Responsibilities

• Providing remote and phone-based support to Australian clients.
• Acting as the technical SME for your assigned environments.
• Supporting servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365).
• Working across cloud, backup, AV and virtualisation platforms like HyperV, Citrix and Veeam.
• Handling a mix of Level 2 and Level 3 issues across a broad tech stack.
• Collaborating with project engineers and escalation teams to maintain best-practice environments.
• Documenting everything properly and using AI to make what you do more efficient.

Skills

Active Directory

Windows Server

Azure

M365

Entra

End-user support

DNS

GPO

ConnectWise

MSP experience

Communication skills

Job description

First Focus is seeking a Senior Support Technician to serve as the technical SME for Australian client environments. You’ll own incident resolution across AD, Azure, M365 and Entra, guiding service delivery and ensuring robust, documented solutions.

Day shift with Australian hours in a hybrid setup, supporting a multi-client MSP. You’ll collaborate with engineers, handle Level 2/3 issues, and drive efficient outcomes while growing your technical leadership.