Strategic Technical Account Manager - Remote (Mexico)

Samsara

Mexico

On-site

PHP 3,176,847 - 3,882,813

Full time

14 days+

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Job summary

Samsara is seeking a Technical Account Manager (TAM) to be the cornerstone of technical customer success for customers in Mexico. You will act as a trusted technical advisor, moving beyond support to deliver measurable business value and drive long‑term adoption of the Samsara platform.

You will partner with Sales, Support, Product and Engineering to champion customer needs, manage the technical lifecycle from incident to resolution, and communicate with executives across cross-functional teams.

Qualifications

5+ years in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent experience.
Exceptional technical literacy with hardware, software, and API integrations; strong learning mindset.
Data-informed approach and ability to build trusted, long-term relationships.
Fluent in English and Spanish for Mexico-based engagement.
Collaborative team player in fast-paced environments.

Responsibilities

Drive Customer Impact & Value Realization by aligning Samsara solutions with customer goals and tracking technical ROI.
Execute Transformational Technical Account Management by managing a portfolio of Mexico-based customers and maintaining accurate records.
Demonstrate Deep Technical Acumen & Samsara Expertise across APIs, hardware, and software to advise on best practices.
Provide Consultative Problem Solving & Solutioning, owning the technical ticket lifecycle from escalation to resolution.
Communicate with Influence and Clarity in meetings with technical staff and executives.
Foster Cross-Functional Collaboration with Sales, Support, Product, and Engineering to advocate for customer needs.