Senior IT Support Engineer - APAC (Remote-First)

TechnologyAdvice; Philippines; On-site; PHP 893,000 - 1,786,000; Full time

Benefits offered by this job

Remote-first culture

14 days PTO + holidays (Philippines)

HMO for full-time PH employees

Rice subsidy

Headspace wellness app

Job summary

TechnologyAdvice seeks a Senior IT Support Engineer to provide hands-on IT operations across APAC, supporting hardware, systems, security, and logistics. You will bridge the APAC team with the US IT group, owning end-to-end support and coordinating on cloud platforms.

You will lead initiatives, improve onboarding and security processes, and manage hardware logistics, vendor relationships, and cross-functional projects in a remote-first environment.

Qualifications

• 4+ years of IT experience across end-user support, security, networks, and remote environments.
• 1+ year of leadership challenges through project ownership or senior point of contact.
• Experience in a SaaS-centric environment using cloud tools (Office 365, Google Workspace) to support 400+ users.

Responsibilities

• Own day-to-day IT support and operations across APAC, including ticket management and technical troubleshooting.
• Investigate complex issues, identify root causes, and determine best path forward beyond standard guides.
• Coordinate priorities with the US-based IT team to maintain consistent support practices.
• Configure and support networks, Google Workspace, device-management platforms across Mac and Windows.
• Improve onboarding, offboarding, security, and access-management processes.
• Manage APAC hardware logistics including procurement, inventory, shipping, repairs, and upgrades.
• Oversee courier, repair and vendor relationships to ensure reliable service.
• Lead projects, identify process gaps, and communicate risks to stakeholders.

Skills

IT troubleshooting

Leadership

Communication

Critical thinking

Strategic thinking

Tools

Office 365

Google Workspace

Slack

MDMs

Job description

TechnologyAdvice seeks a Senior IT Support Engineer to provide hands-on IT operations across APAC, supporting hardware, systems, security, and logistics. You will bridge the APAC team with the US IT group, owning end-to-end support and coordinating on cloud platforms.

You will lead initiatives, improve onboarding and security processes, and manage hardware logistics, vendor relationships, and cross-functional projects in a remote-first environment.