Remote Technical Account Manager - Drive Customer Success

SPS Commerce, Inc.; Philippines; On-site; PHP 971,000 - 1,457,000; Full time

Job summary

SPS Commerce, Inc. is seeking a Technical Account Manager (TAM) to maintain a stable technical solution while aligning with business transformation opportunities.

The TAM will proactively prescribe enhancements to customers’ solutions using insights and trends to elevate the customer experience. The role demands strong communication, project leadership, and the ability to manage multiple customer projects in a fast-paced environment, including some evening and weekend shifts.

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience.
• Ability to work successfully with key stakeholders across all levels and functions.
• Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally.
• Strong project leadership, analytical and quality improvement skills.
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment.
• Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work.

Responsibilities

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams
• Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects
• Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends
• Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities
• Maintain appropriate communication with key stakeholders in account portfolio, including facilitation of business reviews
• Reduce demand for support through proactive customer engagements, data monitoring and increased success rates
• Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution

Skills

Stakeholder management

Communication

Project leadership

Analytical skills

Time management

Education

Bachelor’s degree

Job description

SPS Commerce, Inc. is seeking a Technical Account Manager (TAM) to maintain a stable technical solution while aligning with business transformation opportunities.

The TAM will proactively prescribe enhancements to customers’ solutions using insights and trends to elevate the customer experience. The role demands strong communication, project leadership, and the ability to manage multiple customer projects in a fast-paced environment, including some evening and weekend shifts.