Senior Specialist, Collections - Spanish

Damco Spain SL; Hinoba-an; On-site; PHP 500,000 - 700,000; Full time

Job summary

Maersk is hiring a Senior Specialist, Collections - Spanish in Pasig City, Philippines. The role focuses on managing overdue accounts and ensuring timely payments while maintaining high customer service standards.

Responsibilities include acting as the primary contact for customers, coordinating with AR analysts, updating the Getpaid system, and supporting portfolio target achievement. Fluency in Spanish and English is required, with night shift availability encouraged.

Qualifications

• Experience with collections or accounting processes.
• Willing to work in Pasig City.
• Amenable to night shift.
• Detail-oriented and results-driven.
• Fluency in Spanish and English.

Responsibilities

• Handle on-account agreements with customers.
• Focal point between customer and AR analyst.
• Escalation points for Collection Analytics within local organization.
• Primary customer contact (phone, email, or in person).
• Update Getpaid tool based on customer engagement.
• Focal point for local language dependencies.
• Collaborate with analyst to exceed portfolio targets.

Skills

Spanish fluency

English fluency

Accounting exposure

Job description

Senior Specialist, Collections - Spanish

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.

We Offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Job Purpose :

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.

Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive.

Key Responsibilities :

Handling customer on account agreement.

Focal point between customer and AR analyst

Escalation points for Collection Analytics within local organization

Primary customer contact (phone, mails or visit)

Updates Getpaid tool based on customer engagement.

Focal point for local language dependencies

Partnering with analyst to exceed portfolio targets.

Qualifications

Experience with Collection or any Accounting process;

Willing to work in Pasig, City

Amenable to work in night shift

Detail-oriented and results-driven individual

High fluency with Spanish and English

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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