Senior Specialist, Collections - Spanish

APM Terminals; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Maersk in Pasig, Philippines, seeks a Collections Specialist to manage outstanding customer accounts and ensure timely payments while delivering high levels of service. The role involves frequent contact with customers by phone and email, resolving disputes, and coordinating with AR analysts to meet portfolio targets.

The ideal candidate will have collections or accounting experience, be available for night shifts, and demonstrate strong attention to detail and problem-solving skills in both

Qualifications

• Experience with collection or any accounting process.
• Willing to work in Pasig, City.
• Amenable to work in night shift.
• Detail-oriented and results-driven.
• High fluency with Spanish and English.

Responsibilities

• Handling customer on account agreement.
• Focal point between customer and AR analyst.
• Escalation points for Collection Analytics within local organization.
• Primary customer contact (phone, mails or visit).
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies.
• Partnering with analyst to exceed portfolio targets.

Skills

Collections experience

Accounting processes

Night shift

Detail-oriented

Fluent in English and Spanish

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.

We Offer As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Job Purpose

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive.

Key Responsibilities

• Handling customer on account agreement.
• Focal point between customer and AR analyst.
• Escalation points for Collection Analytics within local organization.
• Primary customer contact (phone, mails or visit).
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies.
• Partnering with analyst to exceed portfolio targets.

Qualifications

• Experience with Collection or any Accounting process.
• Willing to work in Pasig, City.
• Amenable to work in night shift.
• Detail-oriented and results-driven individual.
• High fluency with Spanish and English.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.