Bilingual Collections Specialist — Spanish/English

APM Terminals; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Maersk in Pasig, Philippines, seeks a Collections Specialist to manage outstanding customer accounts and ensure timely payments while delivering high levels of service. The role involves frequent contact with customers by phone and email, resolving disputes, and coordinating with AR analysts to meet portfolio targets.

The ideal candidate will have collections or accounting experience, be available for night shifts, and demonstrate strong attention to detail and problem-solving skills in both

Qualifications

• Experience with collection or any accounting process.
• Willing to work in Pasig, City.
• Amenable to work in night shift.
• Detail-oriented and results-driven.
• High fluency with Spanish and English.

Responsibilities

• Handling customer on account agreement.
• Focal point between customer and AR analyst.
• Escalation points for Collection Analytics within local organization.
• Primary customer contact (phone, mails or visit).
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies.
• Partnering with analyst to exceed portfolio targets.

Skills

Collections experience

Accounting processes

Night shift

Detail-oriented

Fluent in English and Spanish

Job description

Maersk in Pasig, Philippines, seeks a Collections Specialist to manage outstanding customer accounts and ensure timely payments while delivering high levels of service. The role involves frequent contact with customers by phone and email, resolving disputes, and coordinating with AR analysts to meet portfolio targets.

The ideal candidate will have collections or accounting experience, be available for night shifts, and demonstrate strong attention to detail and problem-solving skills in both