Senior Specialist, Specialist - Spanish

Damco Spain SL; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Maersk in the Philippines is seeking a bilingual customer service professional to support collections calls in Spanish, requiring fluency in English and Spanish and willingness to work on site in Pasig City night shift.

You will follow SLAs, maintain a detailed understanding of processes and SOPs, adhere to controls, and contribute ideas for improvements while informing your supervisor about any process issues. The role offers exposure to a multinational team and a global leader environment.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in both English and Spanish.
• Willing to work in Pasig City.
• Amenable to work the night shift.

Responsibilities

• Executes according to SLA's.
• Has detailed understanding of processes and SOP's.
• Adheres to controls.
• Has ideas for improvements.
• Informs Supervisor about any process issues.
• Collection calls - inbound and outbound (Spanish)

Skills

Fluent English and Spanish

Education

Bachelor's degree

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Executes according to SLA's.
• Has detailed understanding of processes and SOP's.
• Adheres to controls.
• Has ideas for improvements.
• Informs Supervisor about any process issues.
• Collection calls - inbound and outbound (Spanish)

Qualifications

• Graduate of any bachelor's degree
• Fluent in both English and Spanish
• Willing to work in Pasig City
• Amenable to work the nigh shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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