KC Controller - Spanish

Damco Spain SL; Manila; On-site; PHP 380,000 - 520,000; Full time

Benefits offered by this job

International opportunities

Career development

Competitive compensation

Diversity-focused culture

Job summary

Maersk is seeking a Collections Specialist to join its global team in the Philippines region, focusing on AR/OTC processes and customer accounts. You will gain subject matter expertise in the Shipping industry and work closely with regional teams to ensure timely collections.

The role requires experience in direct customer contact, knowledge of end-to-end OTC, and proficiency in AR systems with strong English communication. Night shifts may be required to support global operations.

Qualifications

• Experience in direct customer contact and collections.
• Deep understanding of end-to-end OTC cycle and B2B collections.
• Proficient in AR systems and processes; strong written and verbal English.

Responsibilities

• Manage and collect outstanding customer accounts and ensure timely invoicing.
• Monitor and escalate customers breaching credit terms.
• Analyse payments, disputes and drive collections using data.
• Coordinate with sales, SB Audit, D&D and other teams to resolve actions.

Skills

Customer service

Collections

AR systems

English communication

Team player

Tools

AR systems

ERP software

Job description

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.We count on our people to make it happen.

At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico City, Mexico and a dedicated GSC satellite center in Santos, Brazil.

These new locations are designed to enhance our customer experience by being even closer to them, facilitating multi-lingual and scalable talent availability, enable standardization of processes all while supporting our customers’ growing needs.

As a CollectionsSpecialist you will gain subject matter expertise, and will have the opportunity to understand overall Shipping industry, AR & OTC process and upstream and downstream process impacts.

We Offer:

• We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
• Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate and inspiring, while supporting each other.
• We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
• We have a competitive compensation and benefits package. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
• We value the diversity of our talent and will always strive to find opportunities to unfold your potential. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

• Management and collection of outstanding customer accounts. Maintain collections for clients/cluster/BU and ensure timely collection of all invoice types, credit reporting and analysis/review
• Monitor, report and escalated customers in breach of credit terms
• Manage/Maintain collections for clients/cluster/BU and ensure timely collection of all invoice types
• Perform customer analysis on the trending, payments, disputes, on account etc and proactively drive Collections using these information
• Follow up or escape with cash applications, invoicing, dispute, SB Audit, D&D, Sales etc teams on actions pending to ensure timely resolution
• Additional functions may be required according to business area needs.

We are looking for:

• Experience in direct customer contact, service, and collections preferred
• In-depth understanding of end to end OTC cycle and B2B Collections
• Proficient in AR systems and processes • Verbal & Written communication & Soft Skills (Email etiquettes) Advanced English Level
• Team Player & Self Motivated Person
• Willing to work in a night-shift

If you have been reading so far, we’re glad to see you are interested!

Learn more about us

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regards to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

A.P. Moller - Maersk is an integrated logistics company. We go all the way to connect and simplify global trade for a growing world.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .