Senior Soft Services FM Lead – Facilities & Operations

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 789,000 - 1,183,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks an Assistant Manager – Soft Services Integrated Facilities Management to lead floor operations and vendor contracts at our Gurugram site. You will manage service delivery, drive improvements, and ensure safety and quality across cleaning, security, reception, and helpdesk functions.

The role emphasizes leadership, supplier management, and adherence to client expectations with a focus on continuous improvement and proactive reporting.

Qualifications

• Leadership and interpersonal skills to manage diverse teams and client stakeholders.
• Strong contract management and vendor coordination experience.
• Proven ability to drive service improvements and meet SLAs.

Responsibilities

• Provide comprehensive facility and contract management with a focus on continuous improvement.
• Achieve KPIs and SLA targets as defined by the Facilities Manager.
• Oversee floor operations including cleaning, security, reception, and helpdesk services.

Skills

Leadership

Contract management

Vendor management

Communication

Problem solving

Education

Mastery in Facility Management

Tools

MS Office

Facility management software

Job description

Jones Lang LaSalle Incorporated seeks an Assistant Manager – Soft Services Integrated Facilities Management to lead floor operations and vendor contracts at our Gurugram site. You will manage service delivery, drive improvements, and ensure safety and quality across cleaning, security, reception, and helpdesk functions.

The role emphasizes leadership, supplier management, and adherence to client expectations with a focus on continuous improvement and proactive reporting.