Senior Shared Services Specialist - Customer Support

SEEK Asia (JobStreet.com Philippines Inc.); Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Hybrid work model

Annual performance bonus

Free HMO for dependents

Personal flexi days

WFH setup allowance

Internet allowance

SEEKer Support

Job summary

SEEK Asia is seeking a Shared Services Sr. Specialist to resolve customer queries, guide product users, and promote satisfaction across SEEK Asia countries. You will act as the main frontliner for support via phone, email, and chat, review customer ads for quality, and coordinate with tech teams to fix issues.

You will also capture feature requests for product teams, share effective workarounds, and help train junior teammates in a fast-paced, hybrid work environment across Asia Pacific.

Qualifications

• Bachelor’s degree in any field.
• 2+ years of customer service/shared services experience handling emails and calls.
• Excellent oral and written communication; able to communicate with clients across Asia.
• Customer-oriented with a positive disposition.

Responsibilities

• Act as main frontliner of customer support – respond to queries via phone, email, and chat.
• Review ads posted by customers, ensuring quality and making recommendations to promote suitable applications.
• Analyze and report product malfunctions and coordinate with tech teams to resolve issues.
• Share feature requests with product teams and provide effective workarounds for process improvement.
• Train junior team members.

Skills

Communication skills

Customer service

Cross-cultural communication

Education

Bachelor’s degree

Job description

SEEK Asia is seeking a Shared Services Sr. Specialist to resolve customer queries, guide product users, and promote satisfaction across SEEK Asia countries. You will act as the main frontliner for support via phone, email, and chat, review customer ads for quality, and coordinate with tech teams to fix issues.

You will also capture feature requests for product teams, share effective workarounds, and help train junior teammates in a fast-paced, hybrid work environment across Asia Pacific.