APAC Service Sr. Specialist

SEEK Asia (JobStreet.com Philippines Inc.); Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Hybrid work model

Annual performance bonus

Free HMO for dependents

Personal flexi days

WFH setup allowance

Internet allowance

SEEKer Support

Job summary

SEEK Asia is seeking a Shared Services Sr. Specialist to resolve customer queries, guide product users, and promote satisfaction across SEEK Asia countries. You will act as the main frontliner for support via phone, email, and chat, review customer ads for quality, and coordinate with tech teams to fix issues.

You will also capture feature requests for product teams, share effective workarounds, and help train junior teammates in a fast-paced, hybrid work environment across Asia Pacific.

Qualifications

• Bachelor’s degree in any field.
• 2+ years of customer service/shared services experience handling emails and calls.
• Excellent oral and written communication; able to communicate with clients across Asia.
• Customer-oriented with a positive disposition.

Responsibilities

• Act as main frontliner of customer support – respond to queries via phone, email, and chat.
• Review ads posted by customers, ensuring quality and making recommendations to promote suitable applications.
• Analyze and report product malfunctions and coordinate with tech teams to resolve issues.
• Share feature requests with product teams and provide effective workarounds for process improvement.
• Train junior team members.

Skills

Communication skills

Customer service

Cross-cultural communication

Education

Bachelor’s degree

Job description

Company Description

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

About SEEK

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

A Shared Services Sr. Specialist is an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.

• Act as main frontliner of customer support – responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
• Assist in training junior members of the team

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.

Additional Information

• Support of flexible working, including a mix of office and work from home days depending on your role – Hybrid 2-3x a week
• Annual Performance Bonus Plan
• Free HMO for three (3) qualified dependents
• Paid leave benefits including Personal Flexi Days made available on Day 1
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.
• SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice.
• A commitment to operating sustainably, a certified carbon neutral business operation, with the target of 100% renewable energy by 2025, and net zero by 2030
• Casual dress – every day