Customer Experience Specialist: Elevate Satisfaction

Asiacruit BPO, Inc.

Makati

On-site

PHP 350,000 - 650,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation

Employee benefits package

Job summary

Asiacruit is seeking a Customer Experience Specialist to deliver exceptional service and manage inquiries across phone, email, chat, and other channels, acting as the primary point of contact for customers. You will resolve concerns, coordinate with internal teams to improve service delivery, and help drive loyalty and retention through customer-centric initiatives.

This role requires strong communication, CRM proficiency, and attention to detail within a growing BPO environment that values

Qualifications

Bachelor’s degree in business or related field.
Minimum of 2 years in Customer Service/Customer Support roles.
Strong verbal and written communication skills.
Experience using CRM platforms and customer support tools.
Highly organized and detail-oriented.

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, chat, and other channels.
Resolve customer concerns and service issues to ensure a positive experience.
Collaborate with Operations, Sales, Marketing, Product and other teams to address customer needs.
Document interactions and track metrics in CRM systems and prepare reports.