Shared Services Sr. Specialist — Hybrid, Bonus & Perks

SEEK; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid work schedule 2-3x a week

Annual Performance Bonus Plan

Free HMO for three dependents

Paid personal flexi days from Day 1

WFH setup allowance

Job summary

SEEK Asia is seeking a knowledgeable Shared Services Sr. Specialist to resolve customer queries and guide users through features, ensuring satisfaction across SEEK Asia countries.

You will serve as the primary frontline for support, addressing inquiries via phone, email, and chat, and driving quality in customer ads. The role involves analyzing product issues with tech teams, sharing feature requests, and mentoring junior colleagues.

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia.
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.

Responsibilities

• Respond to customer queries via phone, email, and chat as the main frontliner.
• Review ads posted by customers to ensure quality and promote suitable applications.
• Analyze and report product malfunctions and coordinate with tech teams to resolve issues.
• Share feature requests with product teams and train junior team members.

Skills

Customer service excellence

Communication skills

Team collaboration

Education

Bachelor’s degree

Job description

SEEK Asia is seeking a knowledgeable Shared Services Sr. Specialist to resolve customer queries and guide users through features, ensuring satisfaction across SEEK Asia countries.

You will serve as the primary frontline for support, addressing inquiries via phone, email, and chat, and driving quality in customer ads. The role involves analyzing product issues with tech teams, sharing feature requests, and mentoring junior colleagues.