APAC Service Sr. Specialist

SEEK; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid work schedule 2-3x a week

Annual Performance Bonus Plan

Free HMO for three dependents

Paid personal flexi days from Day 1

WFH setup allowance

Job summary

SEEK Asia is seeking a knowledgeable Shared Services Sr. Specialist to resolve customer queries and guide users through features, ensuring satisfaction across SEEK Asia countries.

You will serve as the primary frontline for support, addressing inquiries via phone, email, and chat, and driving quality in customer ads. The role involves analyzing product issues with tech teams, sharing feature requests, and mentoring junior colleagues.

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia.
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.

Responsibilities

• Respond to customer queries via phone, email, and chat as the main frontliner.
• Review ads posted by customers to ensure quality and promote suitable applications.
• Analyze and report product malfunctions and coordinate with tech teams to resolve issues.
• Share feature requests with product teams and train junior team members.

Skills

Customer service excellence

Communication skills

Team collaboration

Education

Bachelor’s degree

Job description

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

AShared Services Sr. Specialistis an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.

Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.

Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.

Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.

Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

Assist in training junior members of the team

Qualifications

Candidate must possess at least a Bachelor’s/College Degree in any field.

At least 2 years of working experience in a customer service / shared services role handling emails and calls.

Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia

Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.

Additional Information

At SEEK we offer:

Support of flexible working, including a mix of office and work from home days depending on your role – Hybrid 2-3x a week

Annual Performance Bonus Plan

Free HMO for three (3) qualified dependents

Paid leave benefits including Personal Flexi Days made available on Day 1

The opportunity to work from anywhere for up to 4 weeks per financial year

Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.

SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice.

A commitment to operating sustainably, a certified carbon neutral business operation, with the target of 100% renewable energy by 2025, and net zero by 2030

Casual dress – every day