Senior Shared Services & Customer Support Specialist

SEEK; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

SEEK Asia is hiring a Shared Services Senior Specialist to resolve customer queries across SEEK Asia countries, guiding users through features and ensuring satisfaction.

You will be the main frontliner handling inquiries by phone, email and chat, review ads for quality, and report product issues to the tech teams.

A Bachelor’s degree and at least two years in customer service are required; international call handling and strong English are preferred.

Qualifications

• Bachelor’s/College degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Preferably with International call-handling experience.
• Excellent oral and written communication skills across Asia.
• Customer-oriented with a positive disposition and attitude.
• Team player and adaptable to change/fast paced environment.
• Speaking Bahasa (Indonesian or Malaysian) is an advantage.

Responsibilities

• Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
• Analyses and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
• Assist in training junior members of the team

Skills

Customer service

International call-handling

Written communication

Oral communication

Education

Bachelor’s degree

Job description

SEEK Asia is hiring a Shared Services Senior Specialist to resolve customer queries across SEEK Asia countries, guiding users through features and ensuring satisfaction.

You will be the main frontliner handling inquiries by phone, email and chat, review ads for quality, and report product issues to the tech teams.

A Bachelor’s degree and at least two years in customer service are required; international call handling and strong English are preferred.