Senior Customer Service Representative

Hammerjack Pty Ltd; Metro Manila; On-site; PHP 536,000 - 714,000; Full time

Job summary

Hammerjack Pty Ltd in Metro Manila is seeking a Senior Customer Service Representative to deliver outstanding support via email, phone, and chat. You will handle inquiries, resolve complaints, and maintain records of customer interactions and transactions.

The ideal candidate has 3-5 years in the SEA market context, strong communication, problem-solving, and organizational skills, with experience using CRM software. A bachelor's degree is preferred.

Qualifications

• Excellent verbal and written communication in English and SEA languages.
• Strong problem-solving and analytical abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and support through email, phone, and chat
• Respond promptly to inquiries and resolve complaints
• Maintain accurate records of interactions and transactions
• Collaborate with other teams to resolve issues
• Identify and escalate priority issues to the right team
• Develop understanding of products and services
• Assist in training and mentoring new representatives

Skills

Verbal & written English

Problem-solving

Multitasking

Prioritization

Adaptability

CRM software

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

De ion :

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service and support to our clients. The ideal candidate must have 3-5 years of experience in the job market context of SEA and possess excellent communication, problem-solving, and organizational skills.

Responsibilities

• Provide outstanding customer service and support through various channels including email, phone, and chat
• Respond promptly to customer inquiries and resolve customer complaints
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams to ensure timely resolution of customer issues
• Identify and escape priority issues to the appropriate team members
• Develop and maintain a comprehensive understanding of our products and services
• Assist in training and mentoring new customer service representatives

Skills and Qualifications

• Excellent verbal and written communication skills in English and one or more SEA languages
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Ability to work in a fast-paced and dynamic environment
• Experience with CRM software and other customer service tools
• Bachelor's degree in Business Administration or a related field is preferred