Senior ServiceNow Platform Administrator

PeoplePlusTech Inc.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PeoplePlusTech Inc. is seeking an experienced Senior ServiceNow Platform Administrator to join our IT Operations and Foundation team.

The role focuses on configuring, managing, and maintaining the enterprise ServiceNow platform across production and non-production environments. You will optimize security, reliability, and cost-efficiency, lead upgrades, and collaborate with product teams to meet business needs.

Qualifications

• 10 years of relevant experience.
• Proven ServiceNow administration, upgrades, and integration.
• Hands-on SSO implementation using SAML and OIDC.
• Experience integrating ServiceNow with external systems (Entra ID, security tools).
• Advanced instance/database performance tuning and SAFe familiarity preferred.

Responsibilities

• Ensure platform stability across production and non-production environments.
• Manage user accounts, groups, ACLs and security controls.
• Configure apps/modules to meet business needs and guide developers.
• Perform maintenance including performance monitoring, tuning and issue resolution.
• Oversee incident support and troubleshooting for the platform.
• Lead planning and execution of platform upgrades.
• Maintain a secure, hardened platform and enforce security standards.
• Validate designs and integration requirements for data exchange between systems.
• Maintain integrations between ServiceNow and internal applications.
• Learn new capabilities and proactively lead new initiatives.

Skills

ServiceNow development

Java

OO design

Data structures

ServiceNow ITIL

Azure fundamentals

Azure DevOps

Analytical skills

Communication

Tools

SSO (SAML/OIDC)

Entra ID

Azure DevOps

Observability tools

Job description

Senior ServiceNow Platform Administrator

LOCATION and SETUP:

Summary

We are looking for an experienced ServiceNow Platform Administrator to join our IT Operations and Foundation team. The role is a key technical resource for configuring, managing, and maintaining the enterprise ServiceNow platform, with the opportunity to work across product teams and grow technical and professional skills.

To thrive in this role, you engineer the platform for security, reliability, scalability, and cost-efficiency. You bring strong troubleshooting skills, stay current with industry trends, and work well in a collaborative team.

Responsibilities

• Ensure platform stability and usability across production and non-production environments.
• Manage user accounts, groups, administrative controls, and access control lists (ACLs).
• Configure applications and modules to meet business needs, and provide configuration guidance and support to developers.
• Conduct application maintenance, including performance monitoring, tuning, and issue resolution.
• Oversee incident support and troubleshooting for the platform.
• Lead planning and execution of platform upgrades.
• Maintain a secure, hardened platform; establish and enforce security standards and data integrity.
• Validate technical designs and integration requirements for data exchange between systems.
• Maintain integrations between ServiceNow and internal applications or systems.
• Learn new capabilities and business processes quickly, and proactively lead new initiatives.

Requirements

Experience

• 10 years of relevant experience.
• Proven experience administering and maintaining ServiceNow instances: upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.
• Hands‑on implementation of Single Sign-On (SSO) using SAML and OpenID Connect (OIDC).
• Experience integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.
• Proficiency in optimizing instance and database performance through advanced tuning techniques.
• Familiarity with the SAFe Agile framework is preferred.

Skills

• ServiceNow development and administration.
• Java or a similar object‑oriented language.
• Data structures, algorithms, object‑oriented design, and design patterns.
• ServiceNow ITIL processes and best practices.
• Azure fundamentals and Azure DevOps.
• Strong analytical, design, and problem‑solving skills, with the ability to work independently.
• Excellent communication skills with stakeholders and team members.