Platform Engineer – ServiceNow

Hire Virtual Team (HVT) Global Solutions; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Hire Virtual Team (HVT) Global Solutions seeks an experienced Platform Engineer—ServiceNow to manage, develop, and maintain our enterprise ServiceNow environment. You will focus on administration, configuration, performance, and upgrades across the organization.

You will collaborate with global teams, design scalable solutions, and ensure security, governance, and compliance while contributing to capacity planning and platform enhancements.

Qualifications

• 5+ years in platform engineering, systems administration, or related enterprise IT roles.
• Hands-on ServiceNow administration, configuration, and customization.
• Knowledge of ServiceNow ITSM, IT Operations, and IT Service Delivery modules.
• Understanding of databases, APIs, and system integration.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with virtualization technologies.
• Knowledge of CI/CD pipelines, DevOps practices, and Infrastructure as Code is an advantage.
• Understanding of security practices, including IAM and data protection.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Good communication skills and ability to work with global teams.
• ServiceNow certifications such as CSA or CIS are preferred.

Responsibilities

• Design, develop, and implement ServiceNow solutions based on business and technical requirements.
• Manage and maintain the ServiceNow platform to ensure performance, availability, and security.
• Configure and customize ServiceNow modules and platform functionalities.
• Collaborate with developers, architects, and business teams to deliver scalable solutions.
• Handle platform upgrades, patches, maintenance, and enhancements.
• Monitor platform performance, identify issues, and implement improvements.
• Develop and maintain technical documentation and procedures.
• Troubleshoot complex platform issues and perform root cause analysis.
• Ensure compliance with security policies and governance standards.
• Provide technical guidance to junior engineers.
• Participate in capacity planning and infrastructure improvements.

Skills

ServiceNow

Platform engineering

ITSM

APIs

Cloud familiarity

DevOps / IaC

IAM & data protection

Troubleshooting

Communication

Global collaboration

Tools

AWS

Azure

Google Cloud

CI/CD pipelines

IaC

ServiceNow integrations

Job description

We are looking for an experienced Platform Engineer – ServiceNow to manage, develop, and maintain the ServiceNow platform. The role focuses on platform administration, configuration, performance optimization, system integrations, security, and upgrades to ensure reliable and efficient platform operations across the organization.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions based on business and technical requirements.
• Manage and maintain the ServiceNow platform to ensure system performance, availability, scalability, and security.
• Configure and customize ServiceNow modules and platform functionalities.
• Collaborate with developers, architects, and business teams to deliver scalable technical solutions.
• Handle platform upgrades, patches, maintenance, and system enhancements.
• Monitor platform performance, identify issues, and implement improvements.
• Develop and maintain technical documentation, operational procedures, and system guidelines.
• Troubleshoot complex platform issues and perform root cause analysis.
• Ensure compliance with security policies, governance standards, and regulatory requirements.
• Provide technical guidance and support to junior engineers.
• Participate in capacity planning and infrastructure improvements.

Qualifications

• At least 5 years of experience in platform engineering, systems administration, or related enterprise IT roles.
• Strong hands‑on experience in ServiceNow administration, configuration, and customization.
• Good knowledge of ServiceNow ITSM, IT Operations, and IT Service Delivery modules.
• Understanding of databases, APIs, and system integration.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with virtualization technologies.
• Knowledge of CI/CD pipelines, DevOps practices, and Infrastructure as Code is an advantage.
• Understanding of security practices, including Identity and Access Management (IAM) and data protection.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Good communication skills and ability to work with global teams.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or equivalent are preferred.