ServiceNow Platform Support Developer

ESOL IT SERVICES INC.; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

ServiceNow CSA certification preferred

Job summary

ESOL IT SERVICES INC. seeks an experienced ServiceNow professional to design, develop, and support ServiceNow applications in a Manila-area setting.

You will configure workflows, catalogs, and platform components while maintaining high service levels. You will collaborate with stakeholders and admins to implement integrations (REST/SOAP) and ensure CMDB accuracy, applying best practices and contributing to documentation and reviews.

Qualifications

• 5-8+ years total experience with 5+ years in ServiceNow
• Strong ServiceNow platform development experience
• Knowledge of JavaScript, Glide API, and Script Includes
• Hands-on Flow Designer and IntegrationHub experience
• Experience with Service Catalog and Request Management
• Knowledge of Incident, Change, and Problem Management
• Knowledge of CMDB
• Experience developing and supporting REST/SOAP integrations
• Experience with Update Sets and Source Control
• Strong troubleshooting and root-cause analysis skills

Responsibilities

• Develop, configure, and support ServiceNow applications and modules.
• Configure and maintain Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and Catalog Items.
• Troubleshoot and resolve ServiceNow platform incidents and defects.
• Perform root cause analysis and implement permanent solutions.
• Support ServiceNow upgrades, patching, and maintenance.
• Develop and maintain REST/SOAP integrations using IntegrationHub.
• Create and maintain technical documentation and support materials.
• Participate in code reviews and follow best practices.
• Support deployments, releases, and change implementation.
• Collaborate with stakeholders, platform admins, architects, and support teams to deliver enhancements.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

REST/SOAP integrations

CMDB

ITSM

Source Control

Update Sets

Tools

Glide API

Script Includes

Job description

Key Responsibilities

• Develop, configure, and support ServiceNow applications and modules.

• Configure and maintain Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and Catalog Items.

• Troubleshoot and resolve ServiceNow platform incidents, issues, and defects.

• Perform root cause analysis and implement permanent solutions.

• Support ServiceNow upgrades, patching, and platform maintenance activities.

• Develop and maintain integrations using REST, SOAP, IntegrationHub, and APIs.

• Create and maintain technical documentation and support materials.

• Participate in code reviews and follow ServiceNow development and coding best practices.

• Support production deployments, releases, and change implementation activities.

• Collaborate with business stakeholders, platform administrators, architects, and support teams to deliver platform enhancements.

Experience

5-8+ Years (including 5+ years of ServiceNow experience)

Required Skills

• Strong ServiceNow platform development experience.

• Strong knowledge of JavaScript, Glide API, and Script Includes.

• Hands-on experience with Flow Designer and IntegrationHub.

• Experience with Service Catalog and Request Management.

• Knowledge of Incident, Change, and Problem Management.

• Knowledge of Configuration Management Database (CMDB).

• Experience developing and supporting REST/SOAP integrations.

• Experience with Update Sets and Source Control.

• Strong troubleshooting, problem-solving, and root cause analysis skills.

Preferred Skills / Modules

• ITSM

• ITOM

• ITAM

Certification

• ServiceNow Certified System Administrator (CSA) – preferred.