ServiceNow Developer/Admin

ProV International; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ProV International in Makati, Philippines is seeking a ServiceNow DevOps Engineer to lead and support day‑to‑day ServiceNow operations, administration, upgrades, and enhancements. You will collaborate with IT, HR, Finance and other departments to implement solutions and improve business processes.

The role requires strong scripting, SSO, Discovery and reporting capabilities, and a proactive, team‑oriented mindset.

Qualifications

• 4-6 years of ServiceNow implementation and administration experience.
• Proficient in JavaScript, HTML/CSS, XHTML, LDAP/AD and web protocols.
• Proficient with Service Portal/ESC, Knowledge Base, MID Server, SSO (Azure AD/SAML), Discovery and asset management.
• Experience with reporting, dashboards, Flow Designer, PA, and integrations with third-party tools.
• Agile methodology experience and HR module knowledge are a plus.
• ITIL v3 certification preferred; ability to work independently.

Responsibilities

• Review and analyze customer requirements.
• Design features and write stories for work efforts.
• Develop and maintain ServiceNow functionality following ITIL and best practices.
• QA, deployment, release management including test plans and scripts.
• Support and maintain ServiceNow; log issues and provide progress updates.
• Communicate with stakeholders; lead meetings and calls.
• Produce regular team reports and drive improvements.

Skills

JavaScript

HTML/CSS

LDAP/AD

Service Portal

MID Server

SSO SAML

Discovery

Asset Mgmt

Workflows

Reports & Dashboards

Flow Designer

Performance Analytics

Integrations

Power BI

Azure AD

ITIL V3

Agile

Education

Tools

SolarWinds

BizTalk

PrismaCloud

PowerBi

Job description

Job Description: Developer/Administrator

Section: Developer/Administrator reports to the Automation Product Lead.

General Description

The ServiceNow DevOps Engineer will be contributing and ensuring successful day-to-day operations and continuity of ServiceNow instances. Primarily focuses on implementing, administering, upgrading, and enhancing ServiceNow application, with support from the senior developers, used by Noble.

ServiceNow Is Used Widely In The Organization (IT, Finance, Master Data, Supply Chain, Payroll And HR). We Are On a Journey Of Ramping Up Our Capabilities Within The Company As We See That There Will Be An Increased Need For Enhancement As More Users Use It. This Means a Lot Of Opportunities To Enhance Our Current Processes And Improve Identified Business Areas For The Right Candidate

• Employee Service Portal
• ITSM
• HR Module
• CMDB
• Reporting
• Non-IT services (e.g., Finance, Payroll, Supply Chain, HR etc.)

As a Developer/Administrator for ServiceNow in Noble, you will work closely with colleagues from different departments and locations. The ServiceNow Subject Matter Expert (SME) will include you during the planning sessions and sprints to be able to prioritize development work. Together with your colleagues in the ServiceNow team, you will identify the best solution for a specific requirement. The application manager will work with you to address our end users pain points. We will be working in a DevOps environment where you will be both a support resource and a developer, hence experience with that is a plus.

Primary responsibilities

with support from the senior developers, but is not limited to:

Requirements Assessment

• Review and analyze customer requirements.

Solution Design

• Specifies the features of the physical design.
• Writes stories that capture the collective vision for individual work efforts.

Solution Development

• Adheres to ITIL standards and processes, as well as ServiceNow best practices when developing new or updating existing functionality on the platform.

QA, Deployment and Release Management

• Maintains test plans, test cases, test scripts; modifies existing test scripts/test cases to address any new or updated functions or features.
• Supports all aspects of systems testing, including system, regression, performance, and load testing.

Support and Maintenance

• Ensures all issues, defects, service requests are recorded in an issue tracking system, and are updated with relevant work in progress information and steps taken for final resolution.

Secondary Responsibilities

• Can communicate clearly/openly to both stakeholders and support teams.
• Document, maintain and update policies, procedures, and controls for the operation of ServiceNow application.
• Able to lead meetings or calls, stand and provide a smart solution whenever required.

Reporting

• Daily/weekly/monthly team reporting
• Root-cause-analysis report
• Enhancements, defects, incidents, and service improvement plans

Requirements

• 4 - 6 years of experience implementing and administering ServiceNow solutions.
• Proficiency with Java Scripting, HTML/CSS, XHTML, LDAP/Active Directory, and other web applications or protocols.
• Proficiency with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, Single Sign-on using Azure AD/SAML, Discovery, Asset Management/Software Asset Management, Workflows, Notifications, Online Approvals, Reports, Dashboards, Survey and Assessments, Flow Designer, Performance Analytics, Integration with 3rd party tools (SolarWinds, BizTalk, PrismaCloud, PowerBi)
• Experience in Integration Hub Project is a plus.
• Preferably experience in the most recent ServiceNow version (Tokyo).
• Experience in cloning and upgrading ServiceNow.
• Experience in raising concerns in HiPortal.
• Experience in agile methodology.
• Knowledge and experience in working with ServiceNow HR module.
• Strong business processes acumen – great customer service skills.
• Excellent written and oral communication skills – able to communicate with both end users and key stakeholders.
• ITIL V3 Certified (preferably intermediate on Incident, Request and Problem Management).
• Proactive and can work independently.