ServiceNow Platform Developers

Q2 HR Solutions; Makati; Remote; PHP 1,116,000 - 1,562,400; Full time

Job summary

A technology solutions provider is seeking a qualified ServiceNow Platform Developer to lead architectural designs and optimize enterprise-level solutions in a global setting. You will implement and maintain integrations, optimize workflows, and ensure platform stability and performance. Strong proficiency in ServiceNow and a customer-centric approach are essential for this role. Join a dynamic team focused on delivering high-quality solutions that drive business impact.

Qualifications

• 5+ years of hands-on experience in ServiceNow development and IT systems integration.
• Proven experience implementing enterprise-level ServiceNow solutions in complex environments.
• Strong proficiency in ServiceNow development and configuration.

Responsibilities

• Design, develop, and implement ServiceNow solutions for ITSM, ITOM, and ITAM.
• Maintain integrations using APIs and middleware technologies.
• Ensure platform scalability and performance optimization.

Skills

ServiceNow development

Configuration and scripting

APIs and integration

Analytical thinking

Stakeholder management

Education

Bachelor's degree in Information Technology or Computer Science

Job description

About the job ServiceNow Platform Developers

About the Role

We are seeking an experienced ServiceNow Platform Developer to lead the design, development, and optimization of enterprise-level ServiceNow solutions within a global environment.

This role is responsible for architecting scalable solutions across ITSM, ITOM, and ITAM modules, driving platform integrations, implementing AI-driven automation, and ensuring data integrity across systems. The ideal candidate brings strong technical expertise, systems thinking, and the ability to collaborate with cross-functional stakeholders to deliver robust, future‑ready solutions.

Key Responsibilities

Platform Design & Development

Design, develop, and implement ServiceNow solutions across ITSM, ITOM, and ITAM modules, including Incident, Problem, Change, Request, and Knowledge Management.

Configure and optimize workflows using ServiceNow Workflow Data Fabric and scripting tools.

Implement new modules, architectural enhancements, and platform improvements.

Ensure platform scalability, stability, and performance optimization.

Integration & Data Management

Design and maintain integrations using APIs, web services, and middleware technologies.

Monitor, troubleshoot, and resolve integration issues proactively.

Ensure data consistency, integrity, and compliance across integrated systems.

Support and optimize CMDB data models and service mappings for accurate reporting and impact analysis.

Conduct regular integration audits to ensure alignment with business and compliance requirements.

Implement AI-driven automation features, including Now Assist for ITSM.

Drive continuous improvement initiatives to enhance system performance and reliability.

Stay updated with ServiceNow releases and recommend platform enhancements.

Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.

Provide technical support and troubleshooting for ServiceNow-related issues.

Support preparation for Change Management and Architecture Review Board meetings.

Maintain proper documentation of configurations, integrations, and development standards.

Ensure compliance and governance within ServiceNow Workflow Data Fabric.

Qualifications

Education

Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred).

Experience

Minimum of 5 years of hands‑on experience in ServiceNow development and IT systems integration.

Proven experience implementing enterprise‑level ServiceNow solutions in complex environments.

Certifications

Relevant ServiceNow certifications preferred (e.g., CSA, CIS‑ITSM, CAD).

Technical Expertise

Strong proficiency in ServiceNow development, configuration, and scripting.

Experience with APIs, web services, middleware, and enterprise integrations.

Solid understanding of CMDB architecture and service mapping.

Experience implementing automation and AI capabilities within ServiceNow environments.

Strong project and stakeholder management experience.

Excellent communication skills with the ability to explain complex technical concepts clearly.

Customer‑centric mindset with a focus on solution quality and business impact.

Self‑driven, highly motivated, and adaptable in global, matrixed environments.

Strong analytical thinking and problem‑solving capabilities.