Senior ServiceNow ITOM Architect & Platform Lead

V2 Solutions

Hinoba-an

On-site

PHP 2,000,000 - 3,000,000

Full time

14 days+

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Job summary

EY is seeking a ServiceNow ITOM Technical Architect to join the EY GDS-ServiceNow team. You will lead architecture, design, and implementation of ITOM solutions including Discovery, Service Mapping, and Event Management, driving CMDB governance and multi-cloud integrations.

The role requires CSA and CIS Discovery/Mappings certifications and deep ITOM expertise. You will provide technical leadership across global client projects, guiding teams through design reviews, governance, and DevOps

Qualifications

Bachelor's degree in computer science, engineering, or related field.
Approximately 8–12 years of IT experience with significant exposure to ServiceNow ITOM.
ServiceNow CSA certification (mandatory).
ServiceNow CIS Discovery / Service Mapping (mandatory).
ITIL Foundation certification (preferred).
Experience with multi-cloud environments and cloud discovery.
Knowledge of latest ServiceNow releases and features.

Responsibilities

Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management.
Define and implement scalable CMDB architecture, governance frameworks, and data models.
Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals.
Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations.
Design and implement Service Mapping solutions for business services and applications.
Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting.
Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools.
Provide technical leadership and mentoring to development and implementation teams.
Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications.
Ensure adherence to platform best practices, governance, and security standards.
Support performance tuning, scalability optimization, and platform upgrades.
Drive DevOps and Agile delivery practices across ITOM implementations.
Conduct design reviews, code reviews, and architecture governance.