ServiceNow-Service Now Architect - ITOM-Manager

V2 Solutions; Hinoba-an; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

EY is seeking a ServiceNow ITOM Technical Architect to join the EY GDS-ServiceNow team. You will lead architecture, design, and implementation of ITOM solutions including Discovery, Service Mapping, and Event Management, driving CMDB governance and multi-cloud integrations.

The role requires CSA and CIS Discovery/Mappings certifications and deep ITOM expertise. You will provide technical leadership across global client projects, guiding teams through design reviews, governance, and DevOps

Qualifications

• Bachelor's degree in computer science, engineering, or related field.
• Approximately 8–12 years of IT experience with significant exposure to ServiceNow ITOM.
• ServiceNow CSA certification (mandatory).
• ServiceNow CIS Discovery / Service Mapping (mandatory).
• ITIL Foundation certification (preferred).
• Experience with multi-cloud environments and cloud discovery.
• Knowledge of latest ServiceNow releases and features.

Responsibilities

• Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management.
• Define and implement scalable CMDB architecture, governance frameworks, and data models.
• Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals.
• Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations.
• Design and implement Service Mapping solutions for business services and applications.
• Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting.
• Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools.
• Provide technical leadership and mentoring to development and implementation teams.
• Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications.
• Ensure adherence to platform best practices, governance, and security standards.
• Support performance tuning, scalability optimization, and platform upgrades.
• Drive DevOps and Agile delivery practices across ITOM implementations.
• Conduct design reviews, code reviews, and architecture governance.

Skills

Technical leadership

Stakeholder management

Mentoring

Architecture

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB data modeling

IntegrationHub

REST/SOAP integrations

Job description

At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow Manager - ITOM Technical Architect As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform, specifically focusing on IT Operations Management (ITOM). You will get an opportunity to work with a high-quality team and build innovative solutions that address complex enterprise challenges.

The opportunity

We re looking for a Technical Architect with expertise in ServiceNow ITOM architecture and implementation to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in driving ITOM transformation and platform strategy for global clients.

Your key responsibilities

• Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
• Define and implement scalable CMDB architecture, governance frameworks, and data models
• Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
• Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
• Design and implement Service Mapping solutions for business services and applications
• Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting
• Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools
• Provide technical leadership and mentoring to development and implementation teams
• Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications
• Ensure adherence to platform best practices, governance, and security standards
• Support performance tuning, scalability optimization, and platform upgrades
• Drive DevOps and Agile delivery practices across ITOM implementations
• Conduct design reviews, code reviews, and architecture governance

Skills and attributes for success

• Strong expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB, Cloud Management
• Deep understanding of CMDB data modeling, CSDM framework, and data governance
• Experience in AIOps, event correlation, and monitoring tool integrations (e.g., Splunk, Dynatrace, SolarWinds)
• Knowledge of infrastructure technologies: servers, networks, cloud platforms (AWS, Azure, GCP)
• Strong JavaScript, Glide scripting, and ServiceNow platform development skills
• Experience with REST/SOAP integrations and IntegrationHub
• Strong problem-solving, analytical, and communication skills

To qualify for the role, you must have

• Bachelor s degree in computer science, Engineering, or related field
• Approximately 8 12 years of IT experience, with significant exposure to ServiceNow ITOM
• Proven experience as a Technical Architect or Lead in ServiceNow ITOM implementations
• ServiceNow CSA certification (mandatory)
• ServiceNow CIS Discovery / Service Mapping (mandatory)
• ITIL Foundation certification (preferred)
• Ideally, you ll also have Experience with CSDM adoption and enterprise CMDB strategy
• Exposure to multi-cloud environments and cloud discovery
• Knowledge of latest ServiceNow releases and features

What we look for

• A team of people with strong technical expertise, consulting mindset, and innovation-driven approach
• Individuals passionate about digital transformation and IT operations modernization
• Ability to work in a collaborative, fast-paced global environment
• Strong leadership, stakeholder management, and communication skills