Solutions Architect (ServiceNow)

A7 Recruitment Corporation; Philippines; Hybrid; PHP 2,200,000 - 3,400,000; Full time

Job summary

A7 Recruitment Corporation is seeking a Solution Architect / Infra Architect to design scalable ServiceNow-based architectures for ITSM and ITOM in a multinational environment. The role focuses on robust integrations, high availability, and aligning infrastructure strategy with business outcomes.

You will lead work on Performance Analytics dashboards, discovery, service mapping, and event management while ensuring secure data exchange across hybrid IT landscapes and coordinating across

Qualifications

• Hands-on experience configuring and administering ServiceNow Performance Analytics for ITSM
• Deep expertise in ServiceNow ITOM modules including discovery, service mapping and event handling
• Advanced knowledge of ITSM processes (incident, problem, change, configuration management)
• Understanding of servers, networks, cloud platforms and databases to ensure resilient, secure deployments
• Experience working in hybrid work environments and coordinating architecture discussions across distributed teams
• Strong analytical and communication skills to translate constraints into recommendations

Responsibilities

• Design scalable ServiceNow infrastructure architectures for ITSM ITOM and PA
• Coordinate with stakeholders to gather infrastructure requirements for ServiceNow solutions
• Configure and optimize ServiceNow Performance Analytics dashboards and data models
• Implement ITOM configurations including discovery service mapping and event management
• Review and modernize IT service workflows and technical designs
• Evaluate integration patterns between ServiceNow and external systems for secure data exchange
• Develop infrastructure standards for capacity planning performance tuning and HA
• Monitor system health metrics and propose remediation actions
• Document architecture blueprints baselines and operational playbooks
• Collaborate with security and compliance to embed controls in ServiceNow architectures

Skills

ServiceNow PA

ITSM

ITOM

Discovery & Service Mapping

Event Management

Hybrid Work

Analytical Skills

Communication

Tools

ServiceNow

Performance Analytics

Dashboards

Data Modeling

Job description

About the role

Solution Architect / Infra Architect role in a multinational environment focusing on ServiceNow based enterprise platforms for IT service and operations management. The position designs scalable architectures for ITSM ITOM and Performance Analytics solutions that support hybrid work models and day time operations. The architect ensures robust integrations process optimization and high availability while aligning infrastructure strategy with business outcomes and sustainable societal impact.

Key responsibilities

• Design comprehensive ServiceNow infrastructure architectures that align IT service management and operations management capabilities with strategic business objectives and long term platform scalability and resilience.
• Coordinate with cross functional stakeholders to gather infrastructure requirements for ServiceNow ITSM ITOM and Performance Analytics ensuring every solution reflects operational priorities and user experience expectations.
• Configure and optimize ServiceNow Performance Analytics for ITSM to deliver actionable dashboards trend reports and data models that drive informed decision making across technology and business teams.
• Implement robust ServiceNow ITOM configurations including discovery service mapping and event management to enhance visibility into enterprise infrastructure and improve incident prevention and response.
• Review existing IT service workflows and technical designs to identify modernization opportunities leveraging ServiceNow modules to simplify processes reduce manual effort and increase reliability.
• Evaluate integration patterns between ServiceNow and external monitoring asset and configuration systems ensuring secure reliable and standards aligned data exchange across the infrastructure landscape.
• Develop infrastructure standards for capacity planning performance tuning and high availability of ServiceNow instances supporting hybrid work arrangements and consistent day shift operations.
• Monitor system health performance metrics and error trends within ServiceNow and associated infrastructure to anticipate risks and propose timely remediation and improvement actions.
• Document detailed architecture blueprints configuration baselines and operational playbooks that help teams manage ServiceNow environments effectively and maintain audit ready compliance.
• Collaborate with security and compliance teams to embed controls within ServiceNow architectures ensuring adherence to enterprise policies regulatory requirements and responsible data handling practices.

About you

• Demonstrate strong hands on experience configuring and administering ServiceNow Performance Analytics for ITSM including indicator design scorecards and custom dashboards for measuring service effectiveness.
• Possess deep practical expertise in ServiceNow ITOM modules such as discovery service mapping and event handling to build holistic visibility and control across complex hybrid infrastructure estates.
• Apply advanced knowledge of ServiceNow ITSM processes including incident problem change request and configuration management to architect solutions that improve service quality and operational stability.
• Utilize solid understanding of infrastructure components such as servers networks cloud platforms and databases to ensure ServiceNow deployments are resilient secure and optimized for performance.
• Bring experience in hybrid work environments collaborating effectively through digital channels to coordinate architecture discussions solution reviews and operational handoffs across distributed teams.
• Employ strong analytical and communication capabilities to translate technical constraints and options into clear recommendations that support leadership decisions on infrastructure investments and modernizations.