IT Solutions Architect – ServiceNow ITOM

Avensys Consulting; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Avensys Consulting is seeking an experienced IT Solutions Architect specializing in ServiceNow ITOM Event Management, AIOps, and observability. The role focuses on designing enterprise-wide monitoring, optimizing alerts, and driving automation across hybrid environments.

Ideal candidates will have hands-on ITOM Event Management, alert integration, and AIOps implementations, with strong cloud and telemetry expertise and collaboration with stakeholders to shape scalable monitoring architectures.

Qualifications

• Bachelor's degree required in a relevant technical field.
• Experience designing enterprise-scale monitoring and observability solutions.
• Ability to translate business requirements into technical architectures.
• Strong knowledge of Azure services and monitoring tools.
• Proven troubleshooting and stakeholder collaboration skills.

Responsibilities

• Lead the architecture, design, and implementation of enterprise monitoring, observability, and event management solutions.
• Design and enhance ServiceNow ITOM Event Management capabilities, including alert integrations, event correlation, and AIOps initiatives.
• Collaborate with domain architects and engineering teams across monitoring and observability platforms.
• Develop and maintain enterprise monitoring standards, governance, and best practices.
• Design end-to-end monitoring solutions for applications hosted across SaaS, PaaS, IaaS, cloud, and on-premises environments.
• Translate business and technical requirements into scalable monitoring and event management architectures.
• Drive automation initiatives to improve operational efficiency and reduce manual intervention.
• Evaluate new technologies and lead proof-of-concept activities for monitoring and observability solutions.
• Support software lifecycle management, upgrades, integrations, and platform enhancements.
• Provide architectural guidance and technical leadership for complex monitoring and observability projects.
• Ensure monitoring solutions align with enterprise security, compliance, and operational requirements.

Skills

ServiceNow ITOM Event Management

Alert integration

AIOps implementation

Event correlation

Monitoring & Observability

SRE Practices

Application Performance Monitoring

Telemetry

Log Analytics

KQL

Grafana

Prometheus

Azure Monitor

Azure Data Lake

Azure Fabric

Automation

Ansible

API Integrations

Hybrid cloud

Architecture

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field

Job description

We are seeking an experienced IT Solutions Architect (ServiceNow ITOM & AIOps) to join our Monitoring and Event Management Design Team. This role is responsible for designing and delivering enterprise-wide monitoring, observability, event management, and AIOps solutions that improve the availability, performance, and resilience of critical business applications and infrastructure.

The ideal candidate will have extensive experience with ServiceNow ITOM Event Management, alert integration, and AIOps implementations, along with strong expertise in enterprise monitoring platforms, automation, cloud technologies, and observability practices. You will work closely with architects, engineers, product owners, and business stakeholders to design scalable and innovative monitoring solutions across complex hybrid environments.

Key Responsibilities

• Lead the architecture, design, and implementation of enterprise monitoring, observability, and event management solutions.
• Design and enhance ServiceNow ITOM Event Management capabilities, including alert integrations, event correlation, and AIOps initiatives.
• Collaborate with domain architects and engineering teams across monitoring and observability platforms.
• Develop and maintain enterprise monitoring standards, governance, and best practices.
• Design end-to-end monitoring solutions for applications hosted across SaaS, PaaS, IaaS, cloud, and on-premises environments.
• Translate business and technical requirements into scalable monitoring and event management architectures.
• Drive automation initiatives to improve operational efficiency and reduce manual intervention.
• Evaluate new technologies and lead proof-of-concept activities for monitoring and observability solutions.
• Support software lifecycle management, upgrades, integrations, and platform enhancements.
• Provide architectural guidance and technical leadership for complex monitoring and observability projects.
• Ensure monitoring solutions align with enterprise security, compliance, and operational requirements.

Required Skills & Experience

ServiceNow ITOM & AIOps

Extensive hands‑on experience with:

• ServiceNow ITOM Event Management
• Alert integration into ServiceNow ITOM (Mandatory)
• ServiceNow ITOM AIOps implementation and deployment (Mandatory)
• Event correlation, noise reduction, and operational intelligence

Monitoring & Observability

Strong experience with:

• Enterprise Monitoring and Observability
• SRE Practices
• Application Performance Monitoring (APM)
• Telemetry and Event Management
• Log Analytics and KQL

Experience with monitoring tools such as:

• Grafana
• Prometheus
• AppDynamics
• ThousandEyes
• Riverbed
• Nobl9
• Cloud & Automation

Strong knowledge of:

• Microsoft Azure Services
• Azure Monitor
• Azure Data Lake
• Azure Fabric
• API Integrations
• Ansible
• Automation Frameworks

• Experience designing enterprise-scale monitoring and observability solutions.
• Ability to translate business requirements into technical architectures.
• Strong understanding of application, infrastructure, and cloud monitoring strategies.
• Experience supporting hybrid cloud and multi‑platform environments.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years of experience in IT Monitoring, Observability, Event Management, or related technical roles.
• Strong expertise in: Azure Log Analytics, KQL, Telemetry, Application Performance Monitoring, Automation and Orchestration
• Proven track record of troubleshooting and resolving complex application and infrastructure issues.
• Excellent stakeholder management, communication, and collaboration skills.

Preferred Qualifications

• 3+ years of experience in an IT Architecture or Solution Architecture role.
• Strong understanding of enterprise observability and monitoring frameworks.
• Experience with DevOps and automation practices.
• Knowledge of proactive monitoring, synthetic transactions, and telemetry‑based operations.
• Understanding of network architecture and security concepts including WAN/LAN, TCP/IP, and PKI.
• Familiarity with ITSM processes and ServiceNow platform capabilities.
• Strong awareness and vision for AIOps‑driven operations.