ServiceNow Solutions Architect: ITSM/ITOM & Analytics

Cognizant; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Cognizant is seeking a Solutions Architect / Infra Architect to design scalable ServiceNow-based architectures for ITSM, ITOM and Performance Analytics in a multinational setting. The role emphasizes integration, high availability and process optimization for hybrid day operations.

The ideal candidate will translate business outcomes into durable infrastructure architectures, align security controls, and drive automation across distributed teams to deliver reliable services.

Qualifications

• Hands-on experience configuring Performance Analytics for ITSM with indicators, scorecards and dashboards.
• Deep expertise in ServiceNow ITOM including discovery, service mapping and event handling.
• Knowledge of ITSM processes (incident, problem, change, request, CMDB) for architecture design.
• Understanding of servers, networks, cloud and databases to ensure resilient deployments.

Responsibilities

• Design ServiceNow infrastructure architectures aligning ITSM/ITOM with business goals and platform scalability.
• Coordinate with stakeholders to gather infra requirements for ServiceNow ITSM ITOM and analytics.
• Configure and optimize Performance Analytics dashboards and data models for actionable insights.
• Implement ITOM configurations including discovery, service mapping and event management for better visibility.
• Review workflows and designs to identify modernization opportunities leveraging ServiceNow modules.
• Evaluate integration patterns between ServiceNow and external monitoring/configuration systems.
• Develop infrastructure standards for capacity planning, tuning and high availability of ServiceNow instances.
• Monitor system health and error trends to propose remediation and improvements.
• Document architecture blueprints, baselines and playbooks for audit-ready operations.
• Collaborate with security/compliance to embed controls in ServiceNow architectures.
• Guide automation of routine tasks using ServiceNow workflows and orchestration.
• Support continuous improvement by translating feedback into enhancements.
• Champion energy-efficient operations and reliable services contributing to societal impact.

Skills

ServiceNow PA

ITOM architecture

ITSM/ITOM design

Hybrid collaboration

Education

Bachelor's degree in related field

Tools

ServiceNow Discovery

ServiceNow Event Management

Performance Analytics design

Automation workflows

Job description

Cognizant is seeking a Solutions Architect / Infra Architect to design scalable ServiceNow-based architectures for ITSM, ITOM and Performance Analytics in a multinational setting. The role emphasizes integration, high availability and process optimization for hybrid day operations.

The ideal candidate will translate business outcomes into durable infrastructure architectures, align security controls, and drive automation across distributed teams to deliver reliable services.