Senior ServiceNow Architect (Hybrid, Days) – Managed Services

TASQ Staffing Solutions; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

TASQ Staffing Solutions seeks a Senior ServiceNow Architect for a hybrid role in Makati. The candidate will manage ServiceNow modules, drive integrations with ERP and identity systems, and collaborate with IT and business teams to optimize processes.

Strong deployment, upgrade, and governance experience is required. The role requires 10+ years in ServiceNow with ITxM, CSM, HRSD, IRM, SecOps, and SPM expertise, plus certifications and strong stakeholder skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.
• Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
• Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
• Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.
• ServiceNow Certified System Administrator (mandatory).
• At least two of the following ServiceNow certifications (highly preferred): ITSM, Customer Service Management, Human Resources, Risk and Compliance, Security Operations, Strategic Portfolio Management.
• ITIL Foundation or higher (preferred).

Responsibilities

• Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
• Integration Support: Maintain and troubleshoot integrations with enterprise systems using REST, SOAP, and Integration Hub, ensuring seamless data flow and compliance.
• Stakeholder Collaboration: Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Independent worker

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

ServiceNow IntegrationHub

Flow Designer

REST/SOAP

Job description

TASQ Staffing Solutions seeks a Senior ServiceNow Architect for a hybrid role in Makati. The candidate will manage ServiceNow modules, drive integrations with ERP and identity systems, and collaborate with IT and business teams to optimize processes.

Strong deployment, upgrade, and governance experience is required. The role requires 10+ years in ServiceNow with ITxM, CSM, HRSD, IRM, SecOps, and SPM expertise, plus certifications and strong stakeholder skills.