ServiceNow Managed Services Senior Architect (Hybrid, Dayshift) - Makati

TASQ Staffing Solutions; Makati; Híbrido; PHP 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

TASQ Staffing Solutions seeks a Senior ServiceNow Architect for a hybrid role in Makati. The candidate will manage ServiceNow modules, drive integrations with ERP and identity systems, and collaborate with IT and business teams to optimize processes.

Strong deployment, upgrade, and governance experience is required. The role requires 10+ years in ServiceNow with ITxM, CSM, HRSD, IRM, SecOps, and SPM expertise, plus certifications and strong stakeholder skills.

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.
• Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
• Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
• Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.
• ServiceNow Certified System Administrator (mandatory).
• At least two of the following ServiceNow certifications (highly preferred): ITSM, Customer Service Management, Human Resources, Risk and Compliance, Security Operations, Strategic Portfolio Management.
• ITIL Foundation or higher (preferred).

Responsabilidades

• Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
• Integration Support: Maintain and troubleshoot integrations with enterprise systems using REST, SOAP, and Integration Hub, ensuring seamless data flow and compliance.
• Stakeholder Collaboration: Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.

Conocimientos

Analytical thinking

Problem solving

Communication

Stakeholder management

Independent worker

Educación

Bachelor's degree in Computer Science / Information Technology or related field

Herramientas

ServiceNow IntegrationHub

Flow Designer

REST/SOAP

Descripción del empleo

ServiceNow Managed Services Senior Architect (Hybrid, Dayshift) - Makati

Job Openings ServiceNow Managed Services Senior Architect (Hybrid, Dayshift) - Makati

About the job ServiceNow Managed Services Senior Architect (Hybrid, Dayshift) - Makati

About the job ServiceNow Managed Services Senior Architect (Makati) | Hybrid

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Responsibilities:

• Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
• Integration Support: Maintain and troubleshoot integrations with enterprise systems (e.g., SAP, Active Directory, QMIS) using REST, SOAP, and Integration Hub, ensuring seamless data flow and compliance.
• Stakeholder Collaboration: Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.

Required Qualifications

Education:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.
• Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
• Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
• Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.

Certifications:

• ServiceNow Certified System Administrator (mandatory).
• At least two of the following ServiceNow certifications (highly preferred):
  • Certified Implementation Specialist ITSM
  • Certified Implementation Specialist Customer Service Management
  • Certified Implementation Specialist Human Resources
  • Certified Implementation Specialist Risk and Compliance
  • Certified Implementation Specialist Security Operations
  • Certified Implementation Specialist Strategic Portfolio Management
• ITIL Foundation or higher (preferred).

Technical Skills:

• Expertise in ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management).
• Strong knowledge of integrations using REST, SOAP, and ServiceNow IntegrationHub.
• Experience with ServiceNow Flow Designer, Workflow Editor, and Now Assist (GenAI capabilities) for automation and process optimization.

Soft Skills:

• Strong analytical and problem-solving skills to address complex technical and operational issues.
• Excellent communication and stakeholder management abilities, particularly with IT, business, and vendor teams.
• Ability to work independently and in a collaborative, fast-paced managed services environment.
• Adaptability to handle evolving requirements and continuous improvement initiatives.