ServiceNow Managed Services Senior Architect (Makati) | Hybrid

TASQ Staffing Solutions; Makati; Hybrid; PHP 1,500,000 - 2,000,000; Full time

Job summary

A staffing solutions provider is looking for a highly experienced ServiceNow Administrator in Makati. This role involves providing ongoing support for various ServiceNow modules, troubleshooting integrations, and collaborating with stakeholders to enhance system usage. Candidates should have at least 10 years of relevant experience and a bachelor's degree in a related field. Certifications from ServiceNow are highly preferred, along with strong analytical and communication skills. This position offers a hybrid work schedule, requiring three days onsite each week.

Qualifications

• 10+ years of experience in ServiceNow administration, development, or architecture.
• Proven expertise in supporting ServiceNow modules: ITxM, CSM, HRSD, IRM, SecOps, SPM.

Responsibilities

• Provide ongoing support for ServiceNow modules.
• Maintain and troubleshoot integrations with enterprise systems.
• Work with IT and business teams to gather requirements and provide training.

Skills

ServiceNow administration

Integration troubleshooting

Stakeholder collaboration

Incident resolution

ServiceNow scripting

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

JavaScript

REST API

SOAP

Job description

Work Schedule:Morning Shift

Work Setup:Hybrid (3x onsite per week) | Makati

Responsibilities:

• Managed ServicesOperations:Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD,IRM, SecOps, SPM), including incident resolution, problemmanagement, service request fulfillment, and change management.
• Integration Support:Maintain and troubleshoot integrations with enterprise systems(e.g., SAP, Active Directory, QMIS) using REST, SOAP, andIntegration Hub, ensuring seamless data flow and compliance.
• Stakeholder Collaboration:Work with IT, business, and vendor teams to gather requirements,provide technical guidance, and deliver training on ServiceNowfeatures to drive adoption.

RequiredQualifications

Education:

• Bachelors degree in Computer Science,Information Technology, or a related field (or equivalentexperience).

Experience:

• 10+ years of experience in ServiceNowadministration, development, or architecture, with at least 7 yearsfocused on managed services or support/enhancement roles.
• Proven expertise inimplementing and supporting ServiceNow modules: ITxM (ITSM, ITOM,ITBM), CSM, HRSD, IRM, SecOps, and SPM.
• Hands-on experiencewith incident resolution, service request fulfillment, cloningactivities, patch management, and platform upgrades in enterpriseenvironments.
• Familiarity with integrations involvingSAP, Active Directory, and other enterprise systems in the oil andgas or similar industries.

Certifications:

• ServiceNow Certified System Administrator(mandatory).
• At least two of the following ServiceNowcertifications (highly preferred):
  • Certified Implementation SpecialistITSM
  • Certified Implementation SpecialistCustomer Service Management
  • Certified Implementation SpecialistHuman Resources
  • Certified Implementation SpecialistRisk and Compliance
  • Certified Implementation SpecialistSecurity Operations
  • Certified Implementation SpecialistStrategic Portfolio Management
• ITIL Foundation or higher (preferred).

Technical Skills:

• Expertise in ServiceNow modules: ITxM(Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (CaseManagement, Customer Portal), HRSD (Employee Service Center,Onboarding), IRM (GRC, Risk Management), SecOps (VulnerabilityResponse, Threat Intelligence), and SPM (Portfolio and ProjectManagement).
• Proficiency in ServiceNow scripting(JavaScript, Glide API, Business Rules, Script Includes).
• Strong knowledge of integrations usingREST, SOAP, and ServiceNow IntegrationHub.
• Experience with ServiceNow Flow Designer,Workflow Editor, and Now Assist (GenAI capabilities) for automationand process optimization.

Soft Skills:

• Strong analytical and problem-solvingskills to address complex technical and operational issues.
• Excellent communication and stakeholdermanagement abilities, particularly with IT, business, and vendorteams.
• Ability to work independently and in acollaborative, fast-paced managed services environment.
• Adaptability to handle evolvingrequirements and continuous improvement initiatives.