ServiceNow Delivery Director - Lead 40+ in Hybrid Makati

TASQ Staffing Solutions; Makati; Hybrid; PHP 4,500,000 - 7,500,000; Full time

Job summary

TASQ Staffing Solutions seeks a ServiceNow Delivery Director in Makati (hybrid) to lead a 40+ professional team in delivering managed services across ITSM, ITOM, CSM, HRSD, and more. You will oversee incident, problem, and platform operations, and drive continuous improvement with a focus on SLA adherence and stakeholder alignment.

The role requires deep ServiceNow expertise, ERP integrations, and strong leadership to optimize service delivery for a complex enterprise environment.

Qualifications

• 15+ years in IT service delivery
• Led 40+ delivery professionals
• Experience with multiple ServiceNow modules and complex integrations (SAP, AD)
• Familiarity with regulatory compliance (GDPR, AML)
• MBA preferred

Responsibilities

• Service Delivery Leadership: Oversee end-to-end ServiceNow services with SLA compliance and client satisfaction
• Team Management: Lead and develop a high-performing team of consultants, developers, and support engineers
• Operational Oversight: Manage incident/problem management, request fulfillment, and platform monitoring
• Platform Maintenance: Direct monthly cloning, patching, and bi-annual upgrades with minimal disruption
• Stakeholder Engagement: Serve as primary contact for business leaders, presenting metrics and aligning services with priorities
• Financial & Resource Management: Manage budgets, allocate resources, and oversee vendor relationships
• Continuous Improvement: Drive automation and platform enhancements including GenAI features
• Risk & Quality Management: Ensure delivery quality, manage risks and maintain documentation
• Training & Enablement: Promote knowledge sharing and ongoing training for team and end-users

Skills

Leadership

Team management

ServiceNow expertise

Stakeholder engagement

Budgeting and resource mgmt

Automation / GenAI

Education

Bachelor's degree in CS/IT/Business

MBA preferred

Tools

ServiceNow

SAP

Active Directory

Job description

TASQ Staffing Solutions seeks a ServiceNow Delivery Director in Makati (hybrid) to lead a 40+ professional team in delivering managed services across ITSM, ITOM, CSM, HRSD, and more. You will oversee incident, problem, and platform operations, and drive continuous improvement with a focus on SLA adherence and stakeholder alignment.

The role requires deep ServiceNow expertise, ERP integrations, and strong leadership to optimize service delivery for a complex enterprise environment.