Senior Sales Ops & Order Management Lead

Vertiv Co; Mandaluyong; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Rotational programs

Professional development opportunities

Commitment to inclusion

Job summary

Vertiv leads in critical digital infrastructure and is seeking a Lead Coordinator – Order Management in Mandaluyong, Philippines. This senior role drives end-to-end Order-to-Cash processes for high-value orders with resellers, OEMs, and direct customers, mentoring junior staff and leading cross-functional teams to ensure accuracy and on-time fulfillment.

You will participate in regular cross-functional calls, manage SSDs, and push for continuous process improvements while maintaining strict

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related discipline preferred.
• Minimum 5+ years of experience in order management within manufacturing or engineering industries, including supervisory or lead responsibilities.
• Deep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools
• Strong analytical skills with keen attention to detail and problem-solving capabilities.
• Excellent communication, stakeholder management, and leadership skills.
• Proven ability to manage escalations and lead cross-functional teams toward resolution.
• Experience in shared services or back-office models strongly preferred.
• Proficiency in MS Excel and reporting tools (e.g., Power BI) advantageous.

Responsibilities

• Functional Expertise & Order Management Execution Oversight
• Accurately manage and process complex and specialized customer orders, including configuration changes, rebuild/repair orders, VIP and non-standard requests.
• Review and validate critical customer data—purchase orders, pricing, part numbers, quantities, and descriptions to ensure order completeness and compliance with product and pricing guidelines.
• Monitor and process Return Materials Authorizations (RMA), after-invoice adjustments, and MCORs involving ship-loose items and additional services efficiently to prevent shipment delays or credit holds.
• Lead recurring operational meetings and calls with Sales, Production, Finance, and other stakeholders to ensure alignment on order status, SSD, and resolution of fulfillment challenges.
• Serve as the first escalation point for complex or urgent order-related issues, coordinating timely and effective resolution across departments.
• Act as a liaison between back-office order management and frontline teams, ensuring transparency, clear communication, and responsiveness to business needs.
• Serve as backup for leadership functions or peers to ensure continuity during absences or peak load.
• Maintain rigorous order hygiene by monitoring SSD alignment, backlog push-outs, and unprocessed order queues.
• Proactively elevate and follow up on critical issues impacting manufacturing, shipment schedules, or customer commitments.
• Analyze order trends, discrepancies, and operational data, producing weekly and ad hoc reports with actionable insights for management and stakeholders.
• Mentor junior coordinators by sharing best practices, offering guidance on handling complex scenarios, and reinforcing adherence to established processes.
• Conduct peer reviews and participate in quality audits to ensure accuracy, consistency, and compliance with order management standards.
• Foster a culture of accountability, continuous learning, and operational excellence within the team.
• Proactively identify process inefficiencies, system gaps, or recurring issues; collaborate with process owners and leadership to propose and implement practical solutions
• Support and lead process improvement initiatives focused on reducing cycle times, minimizing errors, and enhancing customer and internal stakeholder experiences.
• Assist in testing, validating, and rolling out enhancements to order management tools, systems, and procedures to optimize operations.

Skills

Analytical skills

Leadership

Communication

Problem solving

Education

Bachelor’s degree in Business, Supply Chain, Engineering, or related discipline

Tools

Oracle ERP

SAP ERP

Job description

Vertiv leads in critical digital infrastructure and is seeking a Lead Coordinator – Order Management in Mandaluyong, Philippines. This senior role drives end-to-end Order-to-Cash processes for high-value orders with resellers, OEMs, and direct customers, mentoring junior staff and leading cross-functional teams to ensure accuracy and on-time fulfillment.

You will participate in regular cross-functional calls, manage SSDs, and push for continuous process improvements while maintaining strict