Sales Operations & Support Senior Coordinator (Order Entry)

Vertiv Co; Mandaluyong; On-site; PHP 420,000 - 720,000; Full time

Job summary

Vertiv in Mandaluyong, Philippines is seeking a Sales Operations & Support Senior Coordinator (Order Entry) to execute complex order entries across Channel, AC Power, Thermal and GSA accounts, ensuring accuracy and timely processing.

You will validate CPQ, review POs, support Order-to-Cash, coach junior coordinators, and contribute to continuous improvement and data integrity.

Qualifications

• Bachelor’s degree in any 4-year course.
• 3–5 years experience in Customer Service.
• 2 years in Vertiv customer service environment.
• Customer-focused and detail-oriented.

Responsibilities

• Process orders across Channel, AC Power, Thermal and GSA accounts within required turnaround times.
• Validate CPQ quotes and ensure order accuracy against POs.
• Support Order-to-Cash processes and milestone billing for projects.
• Provide coaching and guidance to junior Coordinators to share best practices.
• Ensure data integrity and coordinate with internal teams for timely resolutions.

Skills

Customer Service

Attention to Detail

Action Oriented

Customer Focus

Education

Bachelor’s Degree (4-year)

Job description

Sales Operations & Support Senior Coordinator (Order Entry)

Mandaluyong City, Philippines

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer‑centric thinking, setting the foundation for an action‑focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary:

The Senior Coordinator – Order Entry is responsible for executing complex order entry tasks, ensuring accuracy, compliance, and timely processing across Channel, AC Power, Thermal, and GSA accounts. The role supports the Order‑to‑Cash cycle by performing advanced order validations, milestone billing, and handling complex SFA/ETO configurations.

As an escalation and subject‑matter resource, the Senior Coordinator resolves complex customer issues, ensures adherence to order quality standards, supports junior coordinators through coaching and knowledge sharing, and contributes to continuous improvement initiatives that strengthen operational efficiency and customer experience.

Job Responsibilities:

• Processes all Channel, AC Power and Thermal, and GSA Accounts orders within the required turnaround time of not exceeding 48 hours.
• Ensures 95% of orders received one (1) hour before the end of shift are touched or reviewed.
• Validates CPQ quote to ensure accuracy of order versus submitted purchase order.
• Checks PO according to Vertiv order quality checklist
• Performs any reporting activity or task assigned by immediate
• supervisor as needed, or in fulfillment of and in relation to essential
• functions.
• Smoothly performs milestone billing on Project Orders, processes both standard and auto-config and complex SFA/ETO orders across all product lines.
• Ensures Order‑to‑Cash processes are completed efficiently.
• Participates and identifies basic and recurring quality check audits to ensure compliance with order entry standards, identifies and recommend solutions to recurring order entry issues.
• Coordinates with internal teams or customers to resolve complex issues, order discrepancies, clarifications, etc, for timely resolutions.
• Reviews and adheres to established Vertiv policies and market memos
• 11.. Provides peer support by sharing best practices, coaching, guidance with junior Coordinators.
• Ensures system and data integrity to drive operational efficiency.
• Identifies, understands and associates crucial information on ETO/SFA whether it's for an entire system or ship loose items for all applicable product lines.
• Helps facilitiate onboarding training of new hires and / or refresher sessions as needed.

Qualifications:

• Bachelor’s Degree of any 4‑year course
• 3-5 year experience in Customer Service
• 2-year experience with Vertiv Customer service environment
• Customer Focus
• Action Oriented
• High Attention to Detail

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• Financial Strength

VERTIV BEHAVIORS

• Act with urgency
• Think big and execute
• Lead by example
• Learn and seek out development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130… s.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]