Senior Customer Support Specialist

Qualfon Philippines, Inc.; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Qualfon Philippines, Inc. is hiring a frontline Customer Service Representative in Cagayan de Oro to handle calls, emails, and chats. You will resolve issues, document interactions, and adhere to client guidelines while maintaining professionalism.

A high school diploma or vocational training and 6 months to 1 year call center experience are required. Proficiency in MS Office and strong communication are essential.

Qualifications

• At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent.
• At least 6 months to 1 year work experience in a call center is required.
• Good verbal and written communication skills.
• Basic knowledge in computer navigation and MS Office applications.
• Strong interpersonal and relationship building skills.

Responsibilities

• Handle Call/Email/Chat interactions and resolve issues.
• Coordinate with supervisors to resolve issues in real time.
• Create or update customer information in the client database.
• Adhere to client guidelines and maintain professionalism with customers.
• Attend training to learn higher tier responsibilities and tools.
• Meet performance goals and comply with policies.

Skills

Customer Service Orientation

Active listening

Problem Solving

Effective Communication

Teamwork and Collaboration

Technology Skills

Education

High School Diploma / Vocational Training

Tools

MS Office

Job description

Qualfon Philippines, Inc. is hiring a frontline Customer Service Representative in Cagayan de Oro to handle calls, emails, and chats. You will resolve issues, document interactions, and adhere to client guidelines while maintaining professionalism.

A high school diploma or vocational training and 6 months to 1 year call center experience are required. Proficiency in MS Office and strong communication are essential.