Senior Customer Experience Specialist

Qualfon; Cagayan de Oro; On-site; PHP 223,200 - 279,000; Full time

Job summary

Qualfon is seeking customer service representatives in Cagayan de Oro, Philippines. The role includes handling calls, emails, and chats to resolve customer inquiries efficiently. Candidates must have at least a high school diploma and some experience in a call center environment. The ideal applicant should possess strong communication and interpersonal skills. Join Qualfon to engage meaningfully with customers and contribute to a positive service experience.

Qualifications

• At least 6-months to 1-year work experience in a call center company is required.
• Good verbal and written communication skills.
• Basic knowledge in computer navigation.

Responsibilities

• Call/Email/Chat Handling including troubleshooting technical issues.
• Resolve product or service problems effectively.
• Create and update customer information in the client database accurately.

Skills

Customer Service Orientation

Active listening Skills

Problem Solving Skills

Effective Communication

Teamwork and Collaboration

Technology Skills

Education

At least Sr. High School graduate or equivalent

Tools

MS Office applications

Job description

Qualfon is seeking customer service representatives in Cagayan de Oro, Philippines. The role includes handling calls, emails, and chats to resolve customer inquiries efficiently. Candidates must have at least a high school diploma and some experience in a call center environment. The ideal applicant should possess strong communication and interpersonal skills. Join Qualfon to engage meaningfully with customers and contribute to a positive service experience.