Customer Care Specialist Resolve Issues & Delight Customers

Qualfon; Dumaguete; On-site; PHP 223,200 - 334,800; Full time

Job summary

Qualfon in Dumaguete, Philippines is seeking customer service representatives who will handle calls, emails, and chats while resolving customer issues. Candidates must have at least a high school diploma and possess good English communication skills. Responsibilities include providing exceptional service, creating and updating customer records, and adhering to established guidelines. This role offers opportunities for career path development and various trainings to enhance skills.

Qualifications

• At least Sr. High School graduate or vocational degree.
• Good English communication skills in verbal and written forms.
• Basic knowledge of computer navigation and MS Office applications.

Responsibilities

• Handle calls, emails, and chats.
• Resolve product or service problems.
• Provide exceptional customer service experience.
• Create and update customer information in the database.

Skills

Good English communication skills (verbal and written)

Strong interpersonal and relationship-building skills

Basic knowledge in computer navigation and MS Office applications

Education

At least Sr. High School graduate, vocational degree, or equivalent

Job description

Qualfon in Dumaguete, Philippines is seeking customer service representatives who will handle calls, emails, and chats while resolving customer issues. Candidates must have at least a high school diploma and possess good English communication skills. Responsibilities include providing exceptional service, creating and updating customer records, and adhering to established guidelines. This role offers opportunities for career path development and various trainings to enhance skills.