Voice & Verification Tech Support Specialist

Sinch

Philippines

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Remote work setup

Birthday leave

Additional vacation leave

Health insurance coverage

Employee Assistance Program (EAP)

Job summary

Sinch, a global leader in communication platforms, is seeking a Tech Customer Support Administrator to join our 2nd line support team. You will be the trusted technical contact for Sinch's Voice and Verification services, owning complex issues and ensuring timely resolution.

In this remote role, you will investigate escalated incidents, manage service quality, and collaborate with engineering and operations to optimize routing, automation, and customer outcomes across global accounts.

Qualifications

3+ years in technical customer support or service delivery.
Telecommunications background with SIP/voice technology.
Experience working with APIs and testing/troubleshooting.
Strong written and verbal communication, ability to explain complex tech clearly.

Responsibilities

Serve as the primary escalation point for all technical support issues related to Sinch's Voice and Verification services.
Proactively monitor and analyze global traffic to ensure optimal routing, service quality, and performance.
Develop and maintain operational tools, dashboards, alarms, and runbooks to improve service delivery.