Remote Customer Support Specialist — Email & Chat

StaffSmart Outsourcing; Metro Manila; On-site; PHP 250,000 - 360,000; Full time

Job summary

StaffSmart Outsourcing seeks a Customer Service Representative for an Easy Account (Retail) role. This full-time, remote position is based in the Philippines with a virtual team, handling non-voice inquiries via email, chat, and tickets.

You will supply product and service information, process requests, and maintain accurate records while meeting performance targets in a flexible, growth‑oriented environment.

Qualifications

• Strong written communication skills for professional, empathetic responses.
• Excellent organizational and time management abilities to handle multiple inquiries.
• Proficiency with computer systems, email platforms, and customer service software.
• Attention to detail and accuracy in data entry and documentation.
• Patient and calm demeanor when addressing customer issues.
• Problem-solving mindset with ability to find effective solutions.
• Ability to work independently in a virtual environment.
• Strong listening and comprehension to understand customer needs.
• Willingness to learn and adapt to new processes and tools.
• HS diploma required; college education is advantageous.

Responsibilities

• Respond to customer inquiries via email/chat with professionalism and accuracy.
• Resolve customer issues and complaints with first-contact resolution when possible.
• Maintain detailed records of all customer interactions in designated systems.
• Provide product and service information addressing questions and concerns.
• Process customer requests such as account updates, billing inquiries, and service changes.
• Escalate complex issues to the appropriate department or supervisor when needed.
• Follow company policies, procedures, and quality standards consistently.
• Collaborate with team members to share best practices and support goals.
• Monitor and meet performance metrics including response time and customer satisfaction scores.
• Contribute to continuous improvement by giving feedback on processes.

Skills

Written communication

Time management

Computer skills

Attention to detail

Patience

Problem solving

Independent work

Active listening

Willingness to learn

Education

High school diploma or equivalent

College education advantageous

Job description

StaffSmart Outsourcing seeks a Customer Service Representative for an Easy Account (Retail) role. This full-time, remote position is based in the Philippines with a virtual team, handling non-voice inquiries via email, chat, and tickets.

You will supply product and service information, process requests, and maintain accurate records while meeting performance targets in a flexible, growth‑oriented environment.