Senior Recruiter - Dayshift

PSG Global Solutions; Makati; Presencial; PHP 600.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Comprehensive HMO Coverage

Early regularization eligibility

Descripción de la vacante

PSG Global Solutions, INC (a Teleperformance company) is seeking a highly organized Senior Recruiter to manage urgent staffing requests and coordinate nurse availability after hours. You will ensure shifts are filled efficiently by communicating with nurses and healthcare professionals, and by managing bookings in a fast-paced environment.

The role requires strong English communication, exceptional organizational skills, and the ability to handle time-sensitive situations with independent work

Formación

• At least 1 year of recruitment, staffing coordination, or related operations experience.
• Strong spoken and written English communication skills.
• Comfortable with inbound/outbound calls, email, and SMS communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize urgent staffing needs.
• Strong problem-solving skills and sound judgment for time-sensitive situations.

Responsabilidades

• Receive and manage urgent staffing requests from healthcare facilities during after-hours operations.
• Contact nurses and healthcare professionals via calls, SMS, and email about available shifts.
• Confirm candidate availability, eligibility, and client staffing requirements.
• Process and confirm authorized shift bookings using staffing systems.
• Manage shift cancellations, schedule changes, and urgent staffing adjustments.
• Provide timely updates to healthcare workers, clients, and internal stakeholders.
• Maintain accurate records of staffing requests, outreach, bookings, and follow-ups.
• Escalate unresolved staffing concerns and hand over to daytime operations.

Conocimientos

English communication

Organizational skills

Multitasking

Time management

Problem solving

Independent work

Flexible schedules

Herramientas

ATS

CRM platforms

Scheduling tools

Descripción del empleo

Privacy Notice

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

Read our Privacy Notice: https://sch.talentcube.io/PSGPH-IR-PN-W/privacy-notice.html

Job Description

About the Role

We are looking for a highly organized, proactive, and detail-oriented Senior Recruiter to manage urgent staffing requests and coordinate nurse availability outside regular business hours.

In this role, you will be responsible for ensuring healthcare shifts are filled efficiently by communicating with nurses and healthcare professionals, managing shift bookings, and coordinating staffing adjustments in a fast-paced, time-sensitive environment.

Key Responsibilities

• Receive and manage urgent staffing requests from healthcare facilities during after-hours operations.
• Contact nurses and healthcare professionals through outbound calls, SMS, and email regarding available shifts.
• Confirm candidate availability, eligibility, and compliance with client staffing requirements.
• Process and confirm authorized shift bookings accurately using designated staffing systems.
• Manage shift cancellations, schedule changes, and urgent staffing adjustments.
• Provide timely updates to healthcare workers, clients, and internal stakeholders.
• Maintain accurate records of staffing requests, candidate outreach, confirmed bookings, and follow-up activities.
• Escalate unresolved staffing concerns and ensure proper handover to the daytime operations team.
• Prioritize urgent staffing requirements while maintaining service quality and established turnaround times.

Qualifications and Requirements

• At least 1 year of experience in recruitment, staffing coordination, workforce scheduling, customer service (Healthcare BPO), or a related operations role.
• Strong spoken and written English communication skills.
• Comfortable handling inbound and outbound calls, email correspondence, and SMS communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize urgent staffing requirements.
• Strong problem-solving skills and sound judgment in handling time-sensitive situations.
• Familiarity with staffing systems, Applicant Tracking Systems (ATS), CRM platforms, or scheduling tools is an advantage.
• Ability to work independently with minimal supervision.
• Willingness to work flexible schedules, including early mornings, evenings, weekends, and holidays, based on an agreed roster.

Preferred Qualifications

• Experience in healthcare staffing, nurse recruitment, or workforce scheduling.
• Previous experience supporting Australian recruitment or staffing operations.
• Familiarity with healthcare shift bookings, staffing requirements, and candidate compliance checks.
• Experience handling last-minute staffing requests, cancellations, and schedule changes.
• Background in staffing agencies, RPO, BPO, or shared services environments.

What We Offer

• Competitive salary package and performance incentives
• Comprehensive HMO Coverage
• Early Regularization eligibility

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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