Senior Recruiter - Dayshift

PSG Global Solutions, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive HMO Coverage

Early Regularization eligibility

Job summary

PSG Global Solutions in the Philippines is seeking a highly organized Senior Recruiter to manage urgent staffing requests and coordinate nurse availability outside regular hours.

You will contact nurses via calls, SMS, and email, confirm availability and compliance, and process shift bookings using staffing systems. This role requires strong English communication, sharp attention to detail, and the ability to prioritize time-sensitive staffing in a fast-paced environment.

Qualifications

• At least 1 year of experience in recruitment, staffing coordination, workforce scheduling, customer service (Healthcare BPO), or related operations.
• Strong spoken and written English communication skills.
• Comfortable handling inbound and outbound calls, email correspondence, and SMS communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize urgent staffing requirements.
• Strong problem-solving skills and sound judgment in time-sensitive situations.
• Familiarity with staffing systems, ATS, CRM platforms, or scheduling tools is an advantage.
• Ability to work independently with minimal supervision.
• Willingness to work flexible schedules, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Receive and manage urgent staffing requests from healthcare facilities during after-hours operations.
• Contact nurses and healthcare professionals through outbound calls, SMS, and email regarding available shifts.
• Confirm candidate availability, eligibility, and compliance with client staffing requirements.
• Process and confirm authorized shift bookings accurately using designated staffing systems.
• Manage shift cancellations, schedule changes, and urgent staffing adjustments.
• Provide timely updates to healthcare workers, clients, and internal stakeholders.
• Maintain accurate records of staffing requests, candidate outreach, confirmed bookings, and follow-up activities.
• Escalate unresolved staffing concerns and ensure proper handover to the daytime operations team.
• Prioritize urgent staffing requirements while maintaining service quality and established turnaround times.

Skills

English communication

Organizational skills

Time management

Prioritization

Problem-solving

Independent worker

Flexibility

Tools

ATS

CRM platforms

Scheduling tools

Job description

About the Role

We are looking for a highly organized, proactive, and detail-oriented Senior Recruiter to manage urgent staffing requests and coordinate nurse availability outside regular business hours. In this role, you will be responsible for ensuring healthcare shifts are filled efficiently by communicating with nurses and healthcare professionals, managing shift bookings, and coordinating staffing adjustments in a fast-paced, time-sensitive environment.

Key Responsibilities

• Receive and manage urgent staffing requests from healthcare facilities during after-hours operations.
• Contact nurses and healthcare professionals through outbound calls, SMS, and email regarding available shifts.
• Confirm candidate availability, eligibility, and compliance with client staffing requirements.
• Process and confirm authorized shift bookings accurately using designated staffing systems.
• Manage shift cancellations, schedule changes, and urgent staffing adjustments.
• Provide timely updates to healthcare workers, clients, and internal stakeholders.
• Maintain accurate records of staffing requests, candidate outreach, confirmed bookings, and follow-up activities.
• Escalate unresolved staffing concerns and ensure proper handover to the daytime operations team.
• Prioritize urgent staffing requirements while maintaining service quality and established turnaround times.

Qualifications and Requirements

• At least 1 year of experience in recruitment, staffing coordination, workforce scheduling, customer service (Healthcare BPO), or a related operations role.
• Strong spoken and written English communication skills.
• Comfortable handling inbound and outbound calls, email correspondence, and SMS communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize urgent staffing requirements.
• Strong problem-solving skills and sound judgment in handling time-sensitive situations.
• Familiarity with staffing systems, Applicant Tracking Systems (ATS), CRM platforms, or scheduling tools is an advantage.
• Ability to work independently with minimal supervision.
• Willingness to work flexible schedules, including early mornings, evenings, weekends, and holidays, based on an agreed roster.

Preferred Qualifications

• Experience in healthcare staffing, nurse recruitment, or workforce scheduling.
• Previous experience supporting Australian recruitment or staffing operations.
• Familiarity with healthcare shift bookings, staffing requirements, and candidate compliance checks.
• Experience handling last-minute staffing requests, cancellations, and schedule changes.
• Background in staffing agencies, RPO, BPO, or shared services environments.

What We Offer

• Competitive salary package and performance incentives
• Comprehensive HMO Coverage
• Early Regularization eligibility

Company Overview

PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia.

PSG is headquartered in Marina Del Rey, CA.

Our Commitment to Ethics and Equality

We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously. You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values

Report online: tp.integrityline.com

Philippines toll-free hotline: [phone]

Recruitment Practices

To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.

Why Join Us?

What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?