Senior Quality Manager, Healthcare BPO — Onsite Night Shift

EPSILON GROUP SERVICES INC.; Metro Manila; On-site; PHP 1,219,000 - 1,460,000; Full time

Job summary

EPSILON GROUP SERVICES INC. is hiring a Senior Quality Manager to lead quality initiatives for a US Healthcare BPO account. The role requires a strong background in end-to-end Healthcare RCM, quality auditing, people management, and client relationship management.

The candidate will drive quality standards, supervise audits and performance metrics, and develop dashboards in Excel to deliver measurable improvements. This onsite, night-shift role in Ortigas invites seasoned QA leaders to apply.

Qualifications

• College graduate with 7+ years in Quality/QA leadership in a BPO
• Strong background in US Healthcare account management and end-to-end RCM
• Hands-on quality auditing and people management experience
• Advanced Excel skills and experience creating dashboards from scratch
• Familiarity with Six Sigma Green Belt or higher
• Experience with sampling methodologies (DPO/DPU) and quality tools
• Excellent client-facing communication and relationship management

Responsibilities

• Lead quality management strategies for a US Healthcare BPO account
• Oversee quality auditing, performance monitoring, and people management
• Drive quality improvement initiatives across end-to-end Healthcare RCM processes
• Analyze quality trends, identify root causes, and implement corrective actions
• Develop dashboards, reports, and performance metrics using Excel
• Apply Six Sigma methodologies to support continuous improvement
• Engage with clients and operations to discuss performance and improvements

Skills

Quality management

Six Sigma

US Healthcare exposure

Client-facing

Advanced Excel

Dashboards

Leadership

Education

College degree

Tools

Excel

Dashboard creation

Job description

EPSILON GROUP SERVICES INC. is hiring a Senior Quality Manager to lead quality initiatives for a US Healthcare BPO account. The role requires a strong background in end-to-end Healthcare RCM, quality auditing, people management, and client relationship management.

The candidate will drive quality standards, supervise audits and performance metrics, and develop dashboards in Excel to deliver measurable improvements. This onsite, night-shift role in Ortigas invites seasoned QA leaders to apply.