Quality Lead, Healthcare BPO QA — Night Shift (Ortigas)

Epsilon Group Services; Metro Manila; On-site; PHP 781,000 - 837,000; Full time

Job summary

Epsilon Group Services in Ortigas, Manila is seeking a Quality Assistant Manager with 3–5 years of healthcare BPO QA leadership experience to drive quality assurance programs, mentor QA staff, and design dashboards from scratch.

The role is onsite, night shift eligible, reports in Ortigas, and offers a salary of 70k–75k PHP monthly. Candidates should have advanced Excel skills and a proven track record auditing healthcare processes, with immediate start.

Qualifications

• At least 3-5 years Quality Assistant Manager experience.
• Strong background in auditing and people management.
• Must have experience handling a US Healthcare Account in a BPO setup.
• Advanced Microsoft Excel Skills.
• Knowledgeable in creating dashboards from scratch.
• College Graduate.

Responsibilities

• Quality leadership of healthcare BPO QA operations.
• Audit programs and process improvements.
• Mentor and manage QA staff and performance.
• Develop dashboards and reporting for the US healthcare account.

Skills

Auditing

People management

US Healthcare account

Advanced Excel

Dashboard creation

Graduate

Education

College Graduate

Tools

Excel

Job description

Epsilon Group Services in Ortigas, Manila is seeking a Quality Assistant Manager with 3–5 years of healthcare BPO QA leadership experience to drive quality assurance programs, mentor QA staff, and design dashboards from scratch.

The role is onsite, night shift eligible, reports in Ortigas, and offers a salary of 70k–75k PHP monthly. Candidates should have advanced Excel skills and a proven track record auditing healthcare processes, with immediate start.