Onsite Night-Shift Quality Manager — Healthcare BPO Expert

Epsilon Group Services; Metro Manila; Sur place; PHP 1 117 000 - 1 338 000; Plein temps

Résumé du poste

Epsilon Group Services in Ortigas, Pasig City is hiring a Quality Manager with 3–5 years in Healthcare BPO. The role is 100% onsite with night shift, starting September 7, 2026, and salary up to ₱110,000 monthly.

You will lead quality auditing, dashboards, and end-to-end Healthcare RCM processes, using the EPIC platform and coordinating with client teams to ensure top-notch service delivery. This hands-on position requires a college graduate who thrives in a fast-paced environment and is ready

Qualifications

• 3–5 years Quality Manager experience in a BPO setup.
• Strong US Healthcare BPO background.
• Experience in quality auditing and people management.
• Experience using the EPIC platform.
• Healthcare RCM experience – End-to-End Process.
• Proficient in 7 QA Tools.
• Client-facing experience.
• Advanced Microsoft Excel skills.
• Experience creating dashboards from scratch.
• College graduate.

Connaissances

Quality management

Client-facing

Advanced Excel

Dashboard creation

QA auditing

People management

US Healthcare BPO

Formation

Bachelor's degree

Outils

EPIC platform

QA tools

Description du poste

Epsilon Group Services in Ortigas, Pasig City is hiring a Quality Manager with 3–5 years in Healthcare BPO. The role is 100% onsite with night shift, starting September 7, 2026, and salary up to ₱110,000 monthly.

You will lead quality auditing, dashboards, and end-to-end Healthcare RCM processes, using the EPIC platform and coordinating with client teams to ensure top-notch service delivery. This hands-on position requires a college graduate who thrives in a fast-paced environment and is ready