Healthcare QC Analyst: Night Shift & RCM, Pasig Onsite

EPSILON GROUP SERVICES INC.; Metro Manila; On-site; PHP 457,000 - 547,000; Full time

Job summary

EPSILON GROUP SERVICES INC. is seeking a Quality Control Analyst for an onsite role in Pasig City, night shift, ASAP start. The candidate will conduct quality audits, analyze performance data, and create dashboards to support improvements for a US Healthcare BPO account.

The ideal candidate has 3+ years in Healthcare BPO QA, 5+ years in Healthcare accounts (RCM preferred), and strong Excel skills. Onsite Pasig reporting and night work are required.

Qualifications

• 3+ years of Healthcare BPO Quality Analyst experience
• 5+ years of Healthcare account experience, preferably in RCM
• Strong background in a US Healthcare BPO account
• Hands-on experience creating dashboards from scratch
• Advanced Microsoft Excel skills
• Willing to report onsite in Pasig City
• Available for night shift
• Start ASAP

Responsibilities

• Conduct quality audits and evaluate performance against client and operational standards
• Review healthcare processes to identify quality gaps, errors and improvement opportunities
• Analyze quality data to identify performance trends and recurring issues
• Develop and maintain dashboards and reports using advanced Microsoft Excel
• Prepare quality reports and provide actionable insights to stakeholders
• Participate in calibration sessions to ensure consistent quality evaluations
• Collaborate with operations to address audit findings and improve performance
• Support quality improvement initiatives across Healthcare RCM processes

Skills

Quality auditing

Data analysis

Dashboard creation

Advanced Excel

US Healthcare BPO account

Night shift

Onsite Pasig City

Education

College degree

Tools

Microsoft Excel

Job description

EPSILON GROUP SERVICES INC. is seeking a Quality Control Analyst for an onsite role in Pasig City, night shift, ASAP start. The candidate will conduct quality audits, analyze performance data, and create dashboards to support improvements for a US Healthcare BPO account.

The ideal candidate has 3+ years in Healthcare BPO QA, 5+ years in Healthcare accounts (RCM preferred), and strong Excel skills. Onsite Pasig reporting and night work are required.