Healthcare RCM Quality & Data Insights Lead (Night Shift)

EPSILON GROUP SERVICES INC.; Cebu City; On-site; PHP 446,000 - 502,000; Full time

Job summary

EPSILON GROUP SERVICES INC. in Cebu City is seeking an experienced Healthcare Quality Analyst with a strong US Healthcare RCM background. You will drive quality auditing, analyze data, and develop dashboards to translate metrics into business insights.

This onsite, night-shift role is full-time and permanent. The ideal candidate has 5+ years in US Healthcare BPO/RCM and 3+ years as a QA analyst, with advanced Excel skills and strong stakeholder collaboration.

Qualifications

• College graduate with relevant exposure to US Healthcare BPO/RCM
• Minimum 5 years in US Healthcare BPO, preferably RCM
• Minimum 3 years as a Quality Analyst in a US Healthcare BPO environment
• Strong in quality auditing, QA, performance monitoring, and reporting
• Experience coaching, performance management, and stakeholder calibration
• Advanced proficiency in Microsoft Excel (complex formulas, Pivot Tables, data analysis, reporting)
• Proven ability to create dashboards and performance reports from scratch
• Experience in data analysis, identifying trends, and translating findings into actions
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management capabilities

Responsibilities

• Conduct quality audits across US Healthcare RCM to ensure accuracy and standards.
• Analyze quality data to identify errors, gaps, and trends.
• Develop and maintain quality dashboards and reports in Excel.
• Provide insights and recommendations to improve efficiency and quality.
• Monitor quality metrics and performance trends for individuals and teams.
• Lead calibration sessions with operations to align evaluation standards.
• Identify root causes and propose corrective actions.
• Prepare quality reports and analyses for management.
• Support improvement initiatives with data-driven monitoring.
• Coach and guide teams on quality practices and compliance.

Skills

Advanced Excel

Data analytics

Dashboard development

Quality auditing

Stakeholder management

US Healthcare knowledge

Communication

Problem solving

Education

College graduate

Tools

Excel (Pivot Tables)

Job description

EPSILON GROUP SERVICES INC. in Cebu City is seeking an experienced Healthcare Quality Analyst with a strong US Healthcare RCM background. You will drive quality auditing, analyze data, and develop dashboards to translate metrics into business insights.

This onsite, night-shift role is full-time and permanent. The ideal candidate has 5+ years in US Healthcare BPO/RCM and 3+ years as a QA analyst, with advanced Excel skills and strong stakeholder collaboration.