PHRN-Licensed Healthcare QA Manager - Onsite Night Shift

Epsilon Group Services; Metro Manila; On-site; PHP 1,507,000 - 1,674,000; Full time

Job summary

Epsilon Group Services in Ortigas, Pasig City, is seeking an experienced PHRN QA Manager to lead healthcare QA for a US-based BPO account. The role requires an active PHRN license and 3–5 years of managerial QA experience in a BPO setting, with hands-on leadership of QA Analysts and Team Leads.

The position is 100% onsite with a night shift, starting ASAP. Strong auditing, reporting, and stakeholder management skills are essential to drive quality standards and client satisfaction.

Qualifications

• Active PHRN license required.
• 3–5 years of Healthcare QA management experience in a BPO.
• Strong experience in quality auditing and people management.
• Experience handling US Healthcare BPO accounts.
• Knowledge of healthcare quality standards and processes.
• Experience managing Quality Analysts and Quality Team Leads.
• Strong analytical, leadership, and stakeholder management skills.
• Experience creating and analyzing quality reports and dashboards.
• Excellent communication and presentation skills.
• Willing to work 100% onsite in Ortigas, Pasig City.
• Willing to work night shifts.
• Available to start ASAP.

Responsibilities

• Lead quality operations for a US Healthcare account.
• Drive continuous improvement in QA processes and metrics.

Skills

Quality auditing

People management

Stakeholder management

Quality reporting

Leadership

Communication

Dashboard analysis

US healthcare BPO experience

Education

PHRN License

Job description

Epsilon Group Services in Ortigas, Pasig City, is seeking an experienced PHRN QA Manager to lead healthcare QA for a US-based BPO account. The role requires an active PHRN license and 3–5 years of managerial QA experience in a BPO setting, with hands-on leadership of QA Analysts and Team Leads.

The position is 100% onsite with a night shift, starting ASAP. Strong auditing, reporting, and stakeholder management skills are essential to drive quality standards and client satisfaction.